Role Profile

Volunteer Role:

Retail Volunteer

Grade:

Hours:

Location:

Responsible to:

Responsible for:

Volunteer
Minimum 1 x 4 hour shift per week Monday - Saturday
Thanet
Charity Shop Manager
N/A

 Committed          Curiosity               Connected              Collaborative               Compassionate

Background
Oasis is a passionate and ambitious organisation  committed to tackling  the causes and
consequences  of domestic abuse on families.  We are  known in Kent  & Medway for our
dedicated,  independent  services  that have been supporting the cause with a local  focus for
many years.

Overall:
We provide an efficient  service  for families affected by domestic violence  and abuse across Kent
& Medway. These  families and individuals  will have  a range of needs, and our client  support
work is needs-led,  risk-focused & trauma-informed  with a focus on developing individual
resilience.  We work with clients  in a range of settings. We include volunteers at every level of the
organisation and work with them to add value to the services that we offer.

Competency
Oasis supports Volunteers  through the Individual  Development  Plan, a framework  to provide
ongoing support and development to volunteers.  All staff are expected  to engage with  personal
learning  through the use of this framework. A summary is attached  at the end of this role
description.

Purpose of the role
Our boutique charity shop in Margate provides vital funds that creates lasting change for clients of
Oasis Domestic Abuse Service.

Retail Volunteer - Kent

Retail  Volunteers  for Oasis are responsible  for working on the shop floor and in the back office
at our Charity  Shop. This includes  welcoming  customers when  they arrive,  sorting and pricing
new donations, ensuring  the shop floor is clear  of clutter  clean  and available  to customers  and
working on the till,  taking payment for items. Some clients  are given vouchers  to spend at the
shop and may need  support, without judgement,  when  looking for specific  items.

Because  of the nature  of Oasis’ work at DBS will be required  for this role.

Key Responsibilities

1.  Provide an excellent  level  of customer service  to visitors to the shop.
2.  Sorting of donations including  steaming,  hanging and pricing.
3.  Ensuring  the  shop floor  is  organized  and  ready  for  customers,  returning  items  to  their  correct

location.

4.  Creating  window displays.
5.  General  tidying and cleaning  of the shop.
6.  Create  a fantastic  environment  for customers.

Other Duties

7.  Engage in ongoing training  as required.
8.  Contribute  ideas to help  the shop continue  to develop and increase  revenue.
9.  Liaison with the Charity  Shop Manager  around availability  and shop hours.
10. Work within  the  policies as set out by Oasis.
11. Take  on other reasonable  tasks as identified  by the Charity  Shop Manager.

Review arrangements
The  details contained  in the role  specification  reflect  the  content  of the job at the date the
document was prepared. It should be remembered,  however,  that it is inevitable  that over time
the nature  of individual  jobs will change;  existing  duties  may be lost and other duties may be
gained without  changing  the general  character  of the duties or the level  of responsibility
entailed.  Consequently,  we expect  to revise  this role specification  from time to time and  consult
with the postholder at the appropriate  time.

Oasis Domestic Abuse Service is committed to safeguarding and promoting  the welfare of
children; applicants must be willing  to undergo child protection screening appropriate  to
the post, including checks with past employers and the Disclosure and Barring Service.

Person Specification
1. Experience
Retail experience is not necessary but always welcome.

Experience in a customer facing role.

Essential  Desirable

2. Knowledge  & Qualifications

Open to learning and willing to follow Oasis’ policies

An interest in fashion and knowledge of a range of brands

Basic numeracy skills

Y

Y

3. Capabilities & skills

Team Player

Able to be an Ambassador for Oasis

Someone who likes to organize

A creative flair

Good communication skills and ability to interact positively with a range of
people

Y

Y

Y

Y

Y

Y

Y

Y

A non-judgemental approach to interacting with people.

Y

4. Emotional intelligence

Self Awareness: recognizing own emotions, strengths, and limits, being self-
confident
Self Regulation: having self-control, honesty, accountability, flexibility, and
being welcoming of new ideas.
Motivation: drive to achieve the best outcome, ability to align with the values
and goals of the organization, opportunistic, persistent
Empathy: understanding others, developing others, client focus, cultivating
diversity, able to read and work within group/ team dynamics.
Social skills: able to influence and convince through adult communication, and
inspiring messages, able to drive change, nurturing instrumental relationships,
work together on shared goals, and able to create group synergy.
5. Other
Candidates must be willing to undergo an Enhanced Disclosure & Barring
Service check
Evidence of qualifications listed on the application form
Full driving license and access to use of own vehicle (subject to the provisions
of the Disability Discrimination Act 1995).

Y

Y

Y

Y

Y

Y

Y
Y

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Personal
Skills
determine how we
manage ourselves

Social Skills
determine how we
handle
relationships

Self-
awareness
knowing one's
internal states,
preferences,
resources and
intuitions
Self-
regulation
managing one's
internal states,
impulses and
resources

Motivation
emotional
tendencies that
guide or facilitate
reaching goals

Empathy

awareness of
others' feelings,
needs and
concerns

Social Skills
adeptness at
inducing desirable
responses in others

Emotional Awareness

Recognising one’s emotions and their effects

Accurate Self-
Assessment

Knowing one’s strengths and limits

Self-confidence

A strong sense of one’s self worth and capabilities

Self-Control

Trustworthiness

Keeping disruptive emotions and impulse in check

Maintaining standards of honesty and integrity

Conscientiousness

Taking responsibility for personal performance

Adaptability

Innovation

Drive

Commitment

Initiative

Optimism

Flexibility in handling change

Being comfortable with novel ideas, approaches and new information

Striving to improve or meet a standard excellence

Aligning with the goals of the organisation

Readiness to act on opportunities

Persistence in pursuing goals despite obstacles and setbacks

Understanding Others

Sensing others’ feelings and perspectives, and taking an active interest in
their concerns

Developing Others

Sensing others’ development needs and bolstering their abilities

Task Focus

Anticipating, recognising and meeting client needs

Cultivating Diversity

Cultivating opportunities through different kinds of people

Political Awareness

Reading a group’s emotional currents and power relationships

Influence

Wielding effective tactics for persuasion

Communication

Listening openly and sending convincing messages

Conflict Management

Negotiating and resolving disagreements

Leadership

Change Catalyst
Building Bonds
Collaboration &
Cooperation

Inspiring and guiding individuals and groups

Initiating or managing change

Nurturing instrumental relationships

Working with others towards shared goals

 Team Capabilities

Creating group synergy in pursuing collective goals