Staff Job Description Position Title: IT Support Officer Status: Part-time, 25 hours per week Reports to: Finance Manager Salary: £29,000 - £32,500 FTE dependant on level of experience Purpose and vision for role This position plays a vital part in the day to day running of Gaia House. We are looking for someone with a high level of technical expertise to work as part of the Gaia House team with responsibility of looking after the organisation’s existing IT infrastructure, implementing any changes and support our digital communications. The role is based at Gaia House in Devon and provides IT Support in the house and to those who work remotely (no travel offsite is necessary) with additional support available from our external IT Consultants (who have developed the IT systems currently in use at Gaia House). The IT team consists of the IT Support Officer, the external IT Consultants and the Finance Manager. There is some flexibility around when hours are worked, though core hours which fit with the staff you will be supporting is essential along with requirement for occasional on-call back up to trouble- shoot when necessary. Key information about our current IT infrastructure will be provided when invited to interview. Key tasks and responsibilities IT infrastructure • Maintain, upgrade and develop our IT systems, hardware and software, in collaboration with the IT team: • Support and develop the in-house network, and problem solve issues as required • • Advise on purchase and set up of new equipment • Train and support staff in IT systems where appropriate, producing “how to” instruction Implement cyber security systems and maintain these sheets as necessary • Train and support staff in good and safe working practices within the organisation • Trouble-shoot system or equipment failure and develop protocols for staff to follow • Maintain, support and problem solve our broadband and telephone system and develop these appropriately • Extend the documentation of our IT infrastructure, including updates • Maintain peripherals and consumables Database development and administration • Assist with development work on the database • Assist with the update and integration of the database and website with our annual programme information • Design and produce queries on the database • Advise on future evolutions of our Information Systems. Website • In liaison with the Communications Manager and Development Manager, keep the website up to date, create new webpages etc as needed • Assist the Communications and Development Managers with online publicity, fundraising and outreach activities as required Project work • To assist and advise with any new projects that require a technical input General duties • To work as a member of the staff team and report to the Finance Manager • To exercise commitment to diversity • To carry out other duties at a similar level of responsibility and pay from time to time There will be ongoing reviews and evaluations and the post holder should be aware that the job description may be reviewed or updated as a result. This will be done within the Supervision and Appraisal structure in place at Gaia House. Gaia House is an equal opportunities employer. Experience in and development of networks Extensive knowledge of Office 365 suite of software, including Access Proven experience and success working within Windows environments Person Specification IT Expertise • • • Maintaining networks • • Website & Database (ideally MS Access) development experience • • Windows Server knowledge • Working with NAS systems • Some experience in managing of websites; ideally in WordPress and Elementor Cyber security awareness and implementation Ability to investigate and implement new IT systems Interpersonal skills • Warm, supportive relational style • Active listening skills • Ability to work collaboratively as a member of a small team Attention to detail/accuracy Essential Essential Essential Desirable Essential Essential Essential Desirable Essential Essential Essential Essential Essential Essential Ability to work under pressure, use initiative and be proactive Ability to work independently Adaptable and flexible, ability to respond to occasional on-call emergency trouble shooting Educated to A Level or equivalent level as minimum. Previous experience and aptitude will be considered Knowledge of GDPR and the Data Protection Act 2018 and its implementation Meditation experience, preferably in silent retreats Awareness and appreciation of the offerings of Gaia House and its ethos Essential Essential Essential Desirable Desirable Desirable Essential