Kiosk mode

Before you apply, check out our handy hints and tips

• London

• Advocacy

• Permanent

This role offers a competitive salary, hybrid working (London-based with two days in the office including Monday), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £56,500 - £62,500 per annum 

Location: London/Hybrid (x2 days in the office with Monday being mandatory)

(Fixed Term Contract - Until November 2026 - maternity cover)

About the role

The External Affairs team at Which? leads the consumer champion's influencing and engagement of stakeholders - with a particular focus on businesses as well as civil servants, regulators, and other advocacy groups across different consumer-facing sectors including personal finance, supermarkets, tech, energy and telecoms. We influence, gather insight, and collaborate with stakeholders to drive positive change for consumers, while helping to explain and communicate Which?'s policy positions and investigations, and upholding our reputation.

In the last few months our work has included:

• Lobbying for a cap on concert ticket resale prices
• Highlighting unsafe products for sale on online marketplaces, pushing marketplaces to take responsibility and lobbying government for regulatory change
• Campaigning for change in the general insurance market to the benefit of consumers.

The Senior External Affairs Manager is responsible for leading the External Affairs team, ensuring that Which? is well positioned with businesses, government and regulatory officials, and other key stakeholder audiences like charities, trade associations and other advocacy groups. The role-holder will also be responsible for championing and implementing our new business change strategy.

Key responsibilities include: 

• Lead the implementation of our business change strategy in partnership with other members of the Advocacy Department and develop a high performing culture with regard to business change and external affairs
• Lead the external affairs team, managing four team members and ensuring high performance
• Ensure the effective delivery of external affairs activity including that the team successfully delivers stakeholder influencing and engagement plans and strategies that enable us to meet our advocacy and wider organisational objectives
• Provide expert advice to colleagues, including through briefings to the Senior Leadership Team, on engagement with external stakeholders - especially businesses (and excluding political contacts).
• Build and maintain an influential network of contacts to gather intel, influence, and improve perceptions of Which? among stakeholders including identifying risks and opportunities to collaborate

About you:

You will have experience working in a similar external affairs or advocacy role in another organisation and have a strong track record in delivering strategies to engage external audiences to achieve change. You'll be passionate about making a positive difference for consumers and be adept at working constructively across and within teams. You'll be able to get the best out of people and be adept at managing a small team.

The interview process for this role involves:-

• 1st stage 30-45 minute video call
• 2nd stage 1 1-hour video call with a role-relatedtask sent in advance

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.

Placeholder for PathMotion plugin

Thank you!

This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy

Manage Consent Preferences

Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.