JOB DESCRIPTION

Trust Links is an organisation committed to the safeguarding and promoting the welfare of
children and vulnerable adults and expects all staff, Trustees and volunteers to share this
commitment.

Trust Links aims to create a culture that respects and values each others’ differences, that
promotes dignity, equality and diversity, and that encourages individuals to develop and
maximise their true potential.

POST TITLE:

Healthy Mind Hub Manager

HOURS OF WORK:

37.5 hours per week, including evenings and
weekends

SALARY:

£37,000 - £39,000 per annum pro rata

POST LOCATION:

Trust Links and external sites across South East,
Mid or South West Essex. Travel required across
all sites (plus opportunity for working from home)

REPORTS TO:

REACH Service Manager

RESPONSIBLE FOR:

Area Leads, Co-production Workers, Project
Workers, Admin Support Worker, Volunteers, and
Peer Supporters

Trust Links grows communities and transforms lives. Through our seven Growing
Together community gardens across Essex, Healthy Mind Hub, MSE Recovery
College, Trust Links Counselling (TLC), children and youth projects, and
environmental workshops, we work with more than 4,000 people each year. We work
in a person-centred, grassroots and recovery-focused way, helping to save lives
every day and move people on to better lives, with the support of their peers and the
wider community.

The Healthy Mind Hubs provides holistic wellbeing activity-based group support,
peer support and multiagency service delivery throughout Mid and South Essex, with
the aim of preventing and reducing the demand on secondary mental health
services. The Healthy Mind Hub works closely with the MSE Recovery College,
Healthy Mind Community Connectors (employed by Mind), Growing Together, and
services run by other organisations including Health Trainers, Citizens Advice,
Advocacy and drug and alcohol support services.

Delivery will be during the day, seven days per week and staff will be scheduled in
advance to deliver on Saturdays and Sundays throughout the year.
The Healthy Mind Hub Manager will lead the development, delivery and performance
of the service across all three areas: South East, Mid and South West Essex. The
role involves managing a multidisciplinary team, overseeing quality and outcomes,
and building strong partnerships within the VCSE and health sectors. The Manager
will ensure co-production, inclusion, and person-centered delivery are embedded at
every level.

Main Duties

Service Delivery & Co-ordination

•  Oversee the development and consistent delivery of the 6-week Healthy Mind

Hub programme across areas

•  Ensure that sessions, assessments, referrals and group delivery are timely,

accessible and well-managed

•  Line manage Area Leads and Administrative Support Worker
•  Lead a values-based, supportive culture that promotes learning, inclusion and

lived experience

•  Ensure all staff receive appropriate supervision, reflective practice and

training

Performance Monitoring & Quality Assurance

•  Oversee referral processes, assessments, CRM input and MHSDS-compliant

outcome tracking

•  Monitor KPIs and ensure delivery meets agreed service specifications
•  Support ongoing evaluation, feedback collection and improvement planning

Strategic & Partnership Working

•  Act as key contact for commissioners, statutory and VCSE partners
•  Represent the service at meetings, events and networks across South East,

Mid and South West Essex

•  Work closely with partners to align delivery and explore joint working

Co-production & Inclusion

•  Embed the co-production framework and ensure peer involvement across

delivery

•  Support Co-production Workers and volunteers to shape delivery and bring

lived experience into decision-making and service delivery
•  Ensure services are accessible and inclusive to all communities

Safeguarding & Risk Management

•  Ensure safeguarding procedures are followed and risk is appropriately

managed

•  Act as safeguarding lead for the Healthy Mind Hubs
•  Oversee staff compliance with Trust Links policies and protocols

General

•  Support wider Trust Links initiatives and contribute to cross-organisational

work

•  Maintain up-to-date knowledge of mental health trends, VCSE opportunities

and funding

•  Carry out other duties in line with the role as required

PERSON SPECIFICATION:

Essential

•  Experience managing mental health or community wellbeing services
•  Line management experience including supervision and staff development
•  Strong understanding of trauma-informed, strengths-based and person-

centered approaches

•  Excellent organisational, planning and co-ordination skills
•  Strong written and verbal communication skills
•  Ability to manage risk, safeguarding and complex referrals
•
•  Collaborative, values-led and flexible
•  Ability to travel across MSE
•  Enhanced DBS check required

IT confident and experienced in using data systems for monitoring

Desirable

•  Experience in VCSE partnership working and/or service development
•  Relevant Health and Social Care Qualification at NVQ 4 or above
•  Experience of embedding co-production and peer support
•  Experience of system leadership
•  Experience of quality management to deliver an effective service
•  Full Clean Driving License

Personal Attributes

•  Positive, approachable and open to feedback
•  Committed to social inclusion and equity
•  Able to inspire and support others
•  Organised, reliable and values-driven
•  Adaptable and proactive in problem-solving