Housing Officer

• Recruiter
• Cynon Taf Housing Association
• Location
• Abercynon, Mountain Ash
• Salary
• £36,245 per annum
• Posted
• 02 Oct 2025
• Closes
• 19 Oct 2025
• Sector
• Housing & Homelessness
• Role
• Housing officer

We are seeking to appoint a Housing Officer with strong organisational skills and experience in delivery of proactive, customer focused service to Contract Holders and our communities by ensuring that all elements of the contract are effectively managed, and that Contract Holders are able to sustain their homes and contribute positively towards their community.

The role focusses on establishing and building excellent relationships with applicants, contract holders and other stakeholders enabling a proactive and non-judgemental housing management service to our many customers. Key areas of responsibility include housing management and anti-social behaviour resolution, income and account management for both current and former rent and service charge activity, allocations and lettings. In addition, you will work closely with our Financial Inclusion and Support teams, to ensure that Contract Holders are given every opportunity to access the right information and support needed to pay their rent, sustain their contract and lead happy and healthy lives.

To be successful, a candidate will need to:

• Be fully familiar with the patch and the communities we work in to understand and deliver a full range of housing management functions.
• Have knowledge of Housing Management practices including Contract management, Neighbour Nuisance, Anti - Social Behaviour and Estate Management, Voids and Allocations
• Have an understanding of welfare reform, housing benefit, universal credit, and income recovery processes
• Have knowledge and understanding of the legal responsibilities and rights of landlords and Contract Holders and the duties of statutory and other agencies under health and safety and Contract law.
• Maintain accurate records of all client interactions, adhering to professionalism, commercial confidentiality and GDPR.
• Experience of using CRM systems; specifically, QLx would be advantageous.

It would be beneficial for future post holder to have CIH Professional Diploma or BA/BSc in Housing or equivalent relevant experience and ability to write and speak Welsh.

Please visit our website  https://cynon-taf.org.uk/work-with-us/housing-officer/ for further detail on the role and information on how to apply.

We value diversity in all its facets, including sex, disability, age, ethnicity, sexual orientation and gender identity. When it comes to finding a diverse balance for our senior positions, we have decided to specifically address race equality. Candidates from ethnic minority backgrounds who fulfil the essential role criteria will be guaranteed an interview. We are also committed to the Disability Confident Scheme. If you have a disability, you will be guaranteed an interview if you meet the essential role criteria.

For an informal chat about the role please contact Hannah Divall at hannah@cynon-taf.org.uk   

Closing date for applications 19.10.2025

Interviews are likely to take place on 28.10.2025