Imperial Health Charity
Volunteering Officer
(Employability)

Job Pack

T: 020 3857 9840
E: info@imperialcharity.org.uk
www.imperialcharity.org.uk

@ImperialCharity

@charityimperial

Imperial Health Charity is a registered charity, no. 1166084

CHARING CROSS • HAMMERSMITH • QUEEN CHARLOTTE’S & CHELSEA • ST MARY’S • WESTERN EYE

The role

Key information

About the role

Hours:
Part Time (21 hours per week)
*Some flexible working and unsociable
hours around events will be required.

Duration:
Fixed Term (12 months)

Salary:
Band 6, Level 1 - £19,630.80  (Pro rata) *The
full-time equivalent salary for this role is
£32,718.

Notice period:
Six weeks

Probation period:
Six months

Reports to:
Employability and Volunteering
Programme Manager.

Note - The Volunteering Manager referred
to throughout this document is the
Employability and Volunteering
Programme Manager, your line manager.

Place of work:
St Mary’s Hospital, Paddington
W2 1NY

Hybrid working:
We have adopted a hybrid working
approach, which includes a mix of office
and home working on different days of
the week. It is our intention to create
a working environment that enables
greater flexibility for everyone and at the
same time maximises opportunities for
collaboration. As part of this approach,
the required time working in the office for
this role will be no less than 2 day, which
provides some flexibility to work from
home.

Thank you for taking an interest in applying for
this role at Imperial Health Charity.
Imperial Health Charity in partnership with
Imperial NHS trust is working hard to make sure
we support individuals in the local community
to get and keep a job within the NHS through
volunteering. We believe that everyone
who needs help and support to attain their
employment goals should be able to access it as
soon as possible and that support should reflect
their individual needs.

We are looking for a Volunteering Officer
(Employability) to work on our Volunteer
Employability Programme (VEP).
As the Volunteering Officer (Employability)
for Imperial Health Charity, you will work
in partnership with our NHS Trust to utilise
opportunities through volunteering to enhance
the employability prospects of people living in
the local community.

You will provide the administrative backbone
of the team, ensuring that everything is well
organised and coordinated to provide the best
possible experience for everyone who engages
with us. Day to day you will manage systems
which support how we work and relationships
with people, establishing links with volunteers,
hospital staff and contacts from within our
local communities. You will work with the
Volunteering Manager as a team to ensure that
our volunteering opportunities provide mutual
benefit to the volunteer and to our beneficiaries.

Safeguarding
At Imperial Health Charity we are committed to
the safeguarding and protection of children and
adults at risk in our work. We will do everything
possible to ensure that only those who are
suitable to work with these vulnerable groups
are recruited to work for us. This post is subject
to a range of vetting checks, including a criminal
records disclosure.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACKOrganisation chart: Volunteering Department

Head of
Volunteering

Dep. Head of
Volunteering

Volunteering
Manager
(CXH)

Programme
Manager
(Responder)

Volunteering
Manager
(HH/QCCH)

Senior
Volunteering
Officer

Volunteering
Officer
(CXH)

Volunteering
Officer
(HH/QCCH)

Senior Volunteering
Manager

Volunteering
Manager
(SMH/WEH)

Employability
and
Volunteering
Programme
Manager

Volunteering
Experience
Officer

Volunteering
Officer
(SMH/WEH)

Volunteering
Officer
(Employability)

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACK
Main duties

1. Main duties and responsibilities

Support the attraction and recruitment of new individuals to grow our volunteering
employability community.

In this role you will:

•  Manage all enquiries and applications for the Volunteer Employability Programme.

•  Manage the use of external online advertising platforms to attract new volunteers.

•  Monitor the effectiveness of different advertising methods and channels to inform future use.

•  Support the running of volunteer selection events/interviews, managing logistics and

administrative preparation as required.

•  Support the Volunteering Manager(s) to process DBS applications for new applicants.

•  Manage the reference request element of our vetting process for all new volunteers within the

Volunteer Employment Programme.

•  Carry out regular vetting checks and system updates.

•  Manage the procurement and ordering process for volunteer uniforms, lanyards and name

badges ensuring their timely issue to new volunteers.

•  Manage the authorisation and request process for hospital ID passes for new volunteers,

liaising with security to ensure timely delivery and provide updates when volunteers change
role or leave.

•  As and when circumstances require, support our on-site hospital response to critical
incidents/emergency situations, working with other members of the team to deploy
volunteers within the hospitals to support emergency tasks.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACKSupport the delivery of a high-quality volunteer journey so that volunteers are equipped
to succeed, make a positive impact and feel valued for their contribution.

In this role you will:

•  Provide event logistics and administrative support for regular volunteer induction training,

workshops and selection events.

•  Support the Volunteering Manager(s) to co-train on volunteer induction training days.

•  Work with the Volunteering Manager(s) to manage records for mandatory ongoing training to
ensure that volunteers receive timely communications and reminders relating to their training
obligations and once completed are updated on the database.

•  Prepare volunteer length of service awards and volunteer hours each month and liaise with
the Volunteering Manager to arrange presentations, and capture photographs and stories as
appropriate for inclusion in the volunteering newsletter and other publications.

Develop and manage excellent relationships with hospital staff, volunteers and our local
community.

In this role, you will:

•  Be a point of contact for volunteers and staff for our Volunteer Employment Programme at St

Mary’s Hospital and across the whole Trust as required.

•  Support the Volunteering Manager to provide day-to-day pastoral support for volunteers,
including supporting on their first volunteering shift, visiting them during their shifts
(including at evenings and weekends on occasion).

•  Support the Volunteering Manager to record and monitor volunteer attendance on the
volunteer database and follow-up with any repeatedly absent volunteers as required.

•  Support the Volunteering Manager to conduct ‘Working with Volunteers’ briefings with teams

who involve volunteers.

•  Work with the Volunteering Manager to ensure all volunteers are offered a review meeting

after their first three months and each year.

•  Working with the Volunteering Managers to run training and provide coaching to hospital

staff to help them work positively with volunteers.

•  Support volunteers and applicants to use our online volunteer portal to manage their

interactions with us.

•  Support the wider work of the volunteering department.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACK

As part of the Volunteering Department, you will contribute to:

•  Reviewing, revising and creating policy and process documents, as well as resources to pro-

mote and manage volunteering.

•  Providing advice and support to hospital staff who are working with, managing and/or sup-

porting volunteers.

•  The ongoing development of our initial induction training for new volunteers to ensure they

feel welcomed and better equipped to be successful in their roles.

•  The development of new role-specific training content with corresponding assessment criteria
to equip volunteers to carry out new tasks and responsibilities that add value for our patients.

•  Producing engaging content for volunteer emails and newsletters within agreed timescales.

•  Tracking and monitoring departmental expenditure and supporting with administrative tasks

such as invoice processing and supporting volunteer expenses claims.

General duties

•  Maintain accurate records for stakeholders, including communication history, adhering to our

data protection obligations and records management principles.

•  Take an active part in department and whole charity team meetings, contributing agenda

items and undertaking assigned actions as required.

•  Take an active part in and collaborate with colleagues across the charity, bringing your own

experience and perspective so that we harness the value of our shared contributions.

•  Participate in regular supervision, objective-setting/monitoring and actively engage in your

own job-related development throughout the year.

•  Champion the charity’s Code of Behaviour and act as a role model, ensuring our key policies
and procedures are adhered to at all times so as to protect the people we work with and our
reputation.

A job description does not constitute a ‘term and condition of employment’. It’s provided only
as a guide to assist the employee in the performance of their job. The charity is a fast-moving
organisation and therefore changes in duties may be necessary from time to time. The job
description is not intended to be an inflexible or finite list of tasks and may be varied from
time to time after consultation/discussion with the post holder.

Personal development
Your line manager will agree annual objectives and a personal development plan, which will in-
clude training as an essential element of the role.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACK
The person

1. Qualifications and education

You will have:

•  Evidence of recent continuous professional development.

2. Previous experience

You will have:

•  Experience of working with or managing volunteer programmes

You may also have:

•  Experience of charities and/or health-related organisations.

•  Knowledge of employment law and disability legislation such as Employment Law, Health

and Safety, Equality and Diversity, etc.

•  Experience of delivering formal and informal training or coaching.

•  Experience of providing support to people with disabilities.

3. Skills, knowledge and ability

You will also have:

•  Have excellent interpersonal skills with the ability to build relationships and work well with
people from a variety of backgrounds, experiences and perspectives, providing impeccable
customer service at all times.

•  You will be able to influence people both within our organisation and in our partner

organisations to embrace change and new ways of working.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACK

•  A commitment to collaborative team work and inclusive working, ensuring equality and

valuing diversity.

•  The ability to give and receive feedback objectively and sensitively, with a willingness to

challenge constructively. Use the most appropriate and empathetic methods as well as deal
with problems or unsatisfactory behaviour/performance from volunteers and hospital staff
when required.

Technical skills and experience

You will have:

•  Be an excellent administrator with experience of managing and planning events, including

bookings, venue logistics and event resources.

•  Be competent using IT programs, software and systems to an advanced level, specifically all of
the Microsoft Office/365 programs, web-based CRM/database systems and ideally workflow/
project management systems and learning management systems, although we can teach
you these if not. You must be confident and competent using a variety of different digital
systems in your day-to-day work.

•  Be able to write well for a range of audiences using a variety of different methods, including

emails, mass emails, newsletters, web content and marketing materials.

•  You will have some knowledge and experience of working within project management

principles.

•  Have experience in and be confident presenting or delivering training to a variety of

audiences, both in size and composition.

•  Take initiative to identify and resolve administrative or coordination issues that may impact

volunteer experience or programme delivery.

4. Personal qualities

You will have:

•  High standards of personal conduct, honesty and integrity to engage and inspire the trust

and confidence of multiple stakeholders.

•

Initiative and enjoy a fast-paced and results-oriented style of working to get things done
efficiently and to a high standard.

•  A customer-focused approach, seeking to make systems, processes and information

accessible and user-friendly.

•  A clear-thinking, proactive and solutions-focused approach, with the ability to manage
competing demands (sometimes with short deadlines), be confident juggling multiple
requests, make effective decisions, be flexible and think creatively to come up with solutions
to problems.

•  The ability to establish good working relationships and demonstrate a commitment to

improving the experience of volunteers and the staff who work with them.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACK
•  The ability to work under own initiative and operate a flexible approach.

•  A commitment to perception of issues of equality and cultural diversity and actively

improving diversity and inclusion across all your activities and interactions, enshrining the
principles of equity within your day-to-day work and the organisation as a whole.

4. Other requirements

You will have:

•  A commitment to the values and principles upon which the NHS operates.

•  The ability to work flexibly to meet the needs of the role, which will involve evening and

weekend working. •

•  The ability to travel between hospital sites in west London.

•  No envisaged barriers to obtaining DBS disclosure.

5. Use of Artificial Intelligence

•  We are looking for you to demonstrate your knowledge, skills and prior (practical) experience

in relation to the role requirements. We are also looking for you to demonstrate an
understanding of Imperial Health Charity’s work and how you anticipate contributing to this
within your role.

•  Applications perceived to be significantly supported by the Use of Artificial Intelligence

(AI) such as ChatGPT to generate, cut and/or paste answers into your application without
subsequent personalisation by the applicant are likely to be scored down during the
shortlisting process.

IMPERIAL HEALTH CHARITY - VOLUNTEERING OFFICER (EMPLOYABILITY) JOB PACKHow to apply

Visit our website
to find out more
about our current
job opportunities.

Further details about this role, including our online application
form, can be found at:

www.imperialcharity.org.uk/about-us/join-the-team

Please note:

This position will close on Sunday 28th September at 11:30pm.
With interviews set to take place week commencing Monday
13th October 2025.

All job offers with Imperial Health Charity are subject to
satisfactory pre-employment checks and references. The DBS
check level required for this role is enhanced.

Please ensure that one of the referees you provide is your
most recent employer. Professional contact details should be
provided for referees where possible (i.e. company/org emails
and or HR departments).

Imperial Health Charity reserves the right to close job adverts
early if sufficient applications are received prior to the
advertised closing date.