Job Title: Sadaqa Boxes Administration Officer (North)

Reports to: Chief Operating Officer

Hours: Full-Time (40 hours per week)

Location: Fieldwork (Manchester & regional cities) and Manchester Office

About the Organisation:

At  Al-Ayn,  we  are  dedicated  to  providing  orphaned  children  living  in  poverty  with  the  resources  and
opportunities needed to overcome their challenging circumstances.  We believe that when a child realises their
potential, it not only transforms their future but also positively impacts their families, communities, and society
as a whole.  Our mission is driven by our core values of transparency, dignity and empowerment.

Job Overview:

We are offering an exciting opportunity for a motivated individual to join our dynamic team as a Sadaqa Box
Administration Officer. In this role, you will be responsible for the distribution, collection, and processing of
Sadaqa Boxes and other donated items from supporters in a timely and efficient manner. You will be expected
to respond to donor inquiries, foster positive relationships through face to-face interactions, and accurately
maintain records and reports of donations received. This role operates under the guidance of the Sadaqa Boxes
Operations Officer and offers a unique opportunity to advance your career while making a meaningful impact.

Key responsibilities:

•  Distribute and collect Sadaqa Boxes and donations from households and businesses across Manchester

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and surrounding cities (i.e. Scotland & Wales), in a timely manner.
Follow designated routes and schedules to ensure efficient collections and distributions.
Comply with all traffic laws and regulations, as well as the charity’s ethical guidelines for collections and
distributions.
Accurately process, count and document all cash donations, ensuring transparency and precision
throughout. Update the central CRM database accordingly.

•  Manage cash collection processes, including securely bagging counted cash and co-ordinating with the

designated cash collection provider for timely collection.
Ensure all donations are securely stored in designated safes prior to collection by secure courier.

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•  Maintain comprehensive and accurate donor records within the central CRM database.
•  Manage inventory including both consumable and non-consumable items.
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Provide regular updates and reports on any issues, progress, and areas for improvement.
Engage new supporters at a grassroots level, promoting the organisation's activities and encouraging
email sign-ups, Gift Aid declarations, increased social media following, and mobile app downloads.
•  Represent the organisation with a high level of professionalism and integrity in all public engagements.
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Ensure the maintenance and good working condition of your vehicle.
Support fundraising activities, events and stalls, particularly during campaigns that may occur outside
regular working hours.
Perform additional administrative tasks as required.

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Skills:
UK full driving licence, minimum 2 years’ experience & a clean driving record
Access to and/or ownership of a vehicle, e.g. car/van
Fluent in written and verbal English communication
Excellent organisational and time management skills
Proficiency in using GPS or maps for navigation
Strong customer service skills, both in person and over the phone
Ability to professionally manage conflicts and disputes
Proficient with Microsoft Outlook and Excel, and fast data entry skills

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Previous job experience as a delivery driver / courier
Understanding of the charitable donations (e.g. Khums, Sadaqa, Zakat)
Understanding of common payment/donation methods for charities
Competencies:
Strong attention to detail
Tact, discretion, and respect for confidentiality
Proactive and self-motivated
Ability to work effectively as part of a team
Ability to manage pressure, handle conflicting demands and prioritise tasks
Hardworking and eager to learn

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Additional Requirements:

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Flexibility to work evenings, weekends, and outside of standard working hours when necessary.

Salary:

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£26,208 per annum, pro rata.