Job summary

Employer heading

Outpatients Receptionist

Band 2

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Cwm Taf Morgannwg University Health Board – Join CTM

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Job overview

We are looking for a friendly, organised and reliable Outpatients Receptionist to join our busy team. You will be the first point of contact for patients, families and visitors, providing a warm welcome and ensuring a smooth patient journey through our Outpatient department. To provide a comprehensive clerical, reception service to the Outpatients Departments in the Royal Glamorgan Hospital, Snowdrop Breast Unit and Ysbyty Cwm Rhondda.

The post holder will work as part of the team to ensure that a high quality service is delivered efficiently and effectively.
At all times the post holder will be expected to use discretion, sensitivity and deal with information in a confidential and professional manner.

Main duties of the job

To provide professional, efficient, and accurate administrative support to the Outpatients Department. The primary function of this role will involve reception support.

The role also includes general administrative tasks including booking hospital appointments, using electronic patient systems, and dealing with patient notes.

You will be responsible for delivering a high standard of care to our patients whilst ensuring queries are dealt with in a professional manner supporting the work of the Outpatients Department in the provision of an efficient and effective service.

The post holder will work independently and part of a team, within standard operating practices to deliver a comprehensive administrative/support function.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and/or Knowledge

Essential criteria

• Knowledge of administrative systems
• Evidence of continuous ongoing learning

Desirable criteria

• NVQ Level 2.
• Previous experience of working within the hospitality sector

Experience

Essential criteria

• Experience of working with members of the public.
• Previous experience in a clerical, administration, reception role

Desirable criteria

• Previous experience of working within the NHS.
• Knowledge of the Patient Administration System used in the Health Board.

Aptitude and Abilities

Essential criteria

• Effective communication skills.
• Good organisational computer and keyboard skills.

Desirable criteria

• Welsh Language Speaking/Listening Skills (Level 3 and above/B2)
• Work independently without need for supervision.
• Ability to prioritise and use own initiative.

Values

Essential criteria

• Confident, conscientious, and enthusiastic.
• Flexible approach to work.

Other

Essential criteria

• Ability to exert moderate physical activity when moving and handling equipment e.g. case note trolleys or patients wheelchairs.

Desirable criteria

• If required, travel to other UHB sites in a timely manner to undertake duties of the role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

• Name
• Sharon Fisher
• Job title
• Reception Manager / Rheolwr Gweinyddol
• Telephone number
• 01443 443293

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