Hospitality Assistant

Warm and welcoming hospitality is at the heart of what we offer, and we are dedicated to delivering excellence to our visitors and delegates. We are passionate about exceeding expectations and providing the very best experience. We currently have the opportunity for another ‘Hospitality Hero’ to join our small, friendly conference and events team!This role will be based at our conference centre, assisting with the organisation of the centre and our site events but, during quieter times and off-peak season for the centre, the postholder will work at our other hospitality venues – Northgate House Hotel, the Grange Restaurant and San Benedetto’s, assisting with front of house duties.

• Have a highly flexible approach to work, with the ability and willingness to turn your hand to a variety of conference centre tasks – welcoming delegates, answering queries (in person and by phone), assisting with admin, helping with centre IT and Audio Visual equipment (training will be provided), setting up, cleaning and re-setting rooms, food and beverage assistant duties at lunch and break times – and front of house duties in our other venues
• Have the working time flexibility the role requires – some weekends, earlier starts and evenings
• Have a positive, professional, ‘can do’ attitude and permanent smile!
• Have the confidence and robustness to respond appropriately to the unexpected – eg First Aid emergencies, evacuations – and changes to plans
• Are a true team player who is punctual and reliable, quick to learn, and can be relied upon to follow instructions, schedules and processes with minimal supervision an integrate, seamlessly, into multiple teams
• Are comfortable and confident with public facing duties and have high standards of personal presentation
• Are highly self-motivated, with the ability to see what needs to be done and take ownership for completing the task
• Can work quickly and efficiently, without compromise to standards or attention to detail
• Have the energy and stamina to be kept moving and busy
• Have personal integrity that aligns to our company values
• Are health, safety, security and environmental aware and focussed

• Experience in customer service hospitality is essential with experience in a conference/events setting an advantage
• Food Hygiene and First Aid qualifications are desirable

We’re looking to fill this role as soon as possible so please don’t delay in applying to avoid disappointment!

Please send your CV to recruitment@buckfast.org.uk , or complete our application form.

For more information, or to request an informal discussion about the role, please contact us.

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