Operational Support Officer

Salary From:£27,000
Salary To:£30,000
Region:UK Wide
Location:Dual Macmillan Office/Home
Advertised Job Category:Finance and Operations
Department:Business Operations
Job type:Fixed Term
Closing Date:12 October 2025

Operational Support Officer12 months fixed term contractFull time (34.5 hours) Location: Hybrid between home and a Macmillan office (see what this looks like in the advert text)Salary range: £27,000 - £30,000 per annumAt Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

The Business Operations team plays a vital role in making sure Macmillan’s essential services reach the people who need them, delivered with care and to the highest standard.

The Operational Support Officer is an exciting and varied role, working within defined operational workflows that span across multiple business areas within the organisation.

Each workflow within the team covers different responsibilities and so it’s important to know that you may not be working across all the responsibilities listed in our role profile, but those within your defined area. For this vacancy we are recruiting for the Operational Engagement Team.

We are a collaborative and supportive team, working virtually to ensure tasks are completed in line with Service Level Agreements, working together to succeed as a team.

Each day is different with incoming work and requests received through various channels, so the candidate we are looking for needs to be able to adapt and work flexibly to deliver priorities.

As a team, we are responsible for:

Customer and Volunteer Support: Processing all volunteer applications for Macmillan buddies and Team Macmillan Volunteers. Working closely with the volunteering teams to deliver a smooth and efficient customer journey.
Delivering an excellent customer experience: Be the first point of contact for inbox management, tailoring communication to answer queries and signpost where needed in line with our Service Level Agreements.
Data & Compliance: Accurately processing volunteer/Macmillan professionals’ expense payments. Ensure data accuracy, resolve inconsistencies, and uphold data protection, financial, legal, and audit standards.
Contributing to broader Macmillan’s strategic objectives and Business operation plans.

A typical week in this role might include:

Approving orders and identifying and resolving system access issues for Macmillan Orders
Processing volunteer applications ensuring a clear and seamless experience
Processing professional expenses for reimbursement in line with policies
Reviewing and actioning incoming queries regarding volunteer recruitment
Managing password re-sets for Macmillan volunteers

About youWe are looking for someone who has a foundation in the skills outlined below.

Unless specified, this does not have to be experience in a charity context – we are looking for someone with this experience and a willingness to learn about our organisation and deliver work in line with Macmillan’s values. If you meet the criteria in the role profile, we would love to hear from you!

Microsoft Office skills with a solid knowledge of Microsoft Word packages
Audit or quality checking skills and knowledge, with a keen eye for detail.
Flexibility with the ability to plan your own workload and deliver work to set schedules with competing priorities.
Understanding of Data Protection guidelines and knowledge of best practice in document storage and version control.
Ability to work as a team, collaborating as required, building positive relationships with team members, colleagues across Macmillan, volunteers and external customers.
Advanced customer service skills with an ability to communicate clearly with a range of different people via email and telephone

About hybrid working in this roleThe team are currently home-based and come together in person 1- 2 times per year. We are open to a conversation about hybrid working and location as the team work remotely. We have workspaces in the Glasgow and Shipley area and our Head Office in Central London.

Benefits

In return, we offer a range of benefits including:

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
Pension matched up to 7.5%
120+ learning and development offers, with access to external professional qualifications
Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process
The application closing date is 12^th October 2025 at 11:59pm, with virtual interviews planned to take place the week commencing w/c 20^th October 2025.
To assist in shortlisting for the role, we may request a longlisted group of candidates to complete a time management and prioritisation task before moving to interviews. This would be conducted in w/c 13^th October 2025.
To ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

If you would like to discuss your application or anything further in regards to a career at Macmillan Cancer Support please email us at TATeam@macmillan.org.uk.