JOB DESCRIPTION

Job Title:   Fundraising Assistant

Location:   Lingen Davies Cancer Fund office at Royal Shrewsbury Hospital but
will need to work at our other sites within Shropshire, Telford and Mid
Wales on occasion.

Hours:

22.5 hours per week; this can be worked in a flexible pattern as
agreed, within office hours and across at least three working days.

Main Purpose of the Role

To provide key administrative support to the Fundraising Team. Provide a key point
of contact for our supporters in the office, and assist with managing online
fundraising platforms, and communications via email, phone and letter.

To ensure fundraising materials are in stock and available for use as required.

To work closely with the Operations Team, ensuring that they have the information
they need to process donations accurately, and that our valued supporters are
thanked in a timely manner.

To work with colleagues to ensure all Reception desks are staffed as required.

Key Tasks

•  Respond promptly and effectively to enquiries and requests received from

supporters, fundraisers and prospects. Communicate confidently via phone, in
writing and using online methods.

•  Oversee the Fundraising team email inbox, responding or passing to relevant

colleagues as required.

•  Assist with managing online fundraising platforms (e.g. Just Giving), reporting

as required.

•  Keep in regular contact with third-party fundraisers. Work with colleagues to
ensure an excellent supporter journey for all supporters and ensure they are
well supported to achieve their fundraising goal.

•  Ensure timely and appropriate acknowledgments, using both standard and

bespoke correspondence.

•  Cash handling and preparing donations for banking, as needed.
•  Assist the Finance team in the reconciliation of income received, responding

to any queries.

•  Assist with the ongoing stewardship of Regular Givers - monitoring monthly

attrition rates and responding to cancellations.

Lingen Davies Cancer Support | December 2025

•  Help to organise and prepare for the fundraising and awareness-raising

events being organised within the Lingen Davies staff team

•  Work with the wider team to identify volunteer opportunities, ensuring they are

appropriate, meaningful and mutually beneficial.

•  Liaise with colleagues to ensure appropriate social media and media

coverage of fundraising activities

•  Make full use of our internal Customer Relationship Management system

(Beacon) to accurately plan and log all activity.

•  Work with the Operations Team to ensure appropriate stocks of fundraising

consumables e.g. collection buckets, running vests etc.

•  Maintain an awareness of best practice standards in fundraising and ensure

your work complies with these

•  Support the general activities of the fundraising team and wider charity,

working collaboratively and proactively identifying opportunities for income
growth across the region.

Key relationships

•  The post-holder will report to a senior member of the Fundraising team.
•  You will work routinely with colleagues across the charity, in particular the

Fundraising, Communications and Operations teams.

•  You will be the key point of contact for a number of external supporters.

Responsibilities of all staff

•  Work collaboratively with colleagues from across the charity to share ideas,
contacts, and opportunities. Support charity-wide initiatives and activities as
required.

•  Build and maintain close relationships with colleagues across Lingen Davies,

alerting them to potential health promotion and income generation
opportunities and working collaboratively on key initiatives, including major
events

•  Contribute to a positive working environment, including working

collaboratively to overcome operational challenges and improving internal
systems.

•  Be available for and represent the Lingen Davies Cancer Support at external
meetings, publicity events, cheque presentations, etc. addressing audiences
as appropriate and promoting the charity

•  Carry out other tasks that are within the scope, spirit and purpose of the role

Lingen Davies Cancer Support | December 2025

Person Specification

Education

•  Educated to A Level/NVQ Level 3 standard or be able to demonstrate

equivalent professional experience.

Knowledge, Skills and Experience

•  Experience of general administrative tasks
•  Experience of providing excellent customer service to the general public and

communicating with people from all walks of life

•  Strong numerical skills
•  Ability to work at times without direct supervision, using agreed procedures to

manage your own workload

•  Confident with use of computer systems, including Microsoft products such as
Word, Excel and Powerpoint, as well as experience of using a CRM database
or similar.

•  Ability to communicate effectively and confidently via phone, in writing and

using online systems e.g. email, social media messaging.

•  Good eye for detail and able to work with a high degree of accuracy

Values and Personal Attributes

•  Friendly, warm positive and professional
•  Able to take direction as well as work on own initiative, and think on your feet
•  A team player, with a willingness to support colleagues and be adaptable
•  Enthusiastic and resilient, with a passion to deliver
•  A genuine desire to make a positive difference to lives affected by cancer in

Shropshire, Telford & Wrekin, and Mid Wales

•  A willingness to working within the Lingen Davies Values:

o  Ambitious and Committed
o  Honest and Resourceful
o  Experienced and Progressive
o  Friendly and Supportive
o  Proud to be part of our amazing community

Lingen Davies Cancer Support | December 2025

For an informal conversation about this role, please contact
recruitment@lingendavies.co.uk and a member of the team will respond to arrange.
Please note, we will be closed for Christmas until January 5th and will respond on our
return.

Schedule for Recruitment

•  Applications Close: 9am, Friday 23rd January 2026

•

Interviews: 12th and 13th February 2026

Lingen Davies Cancer Support | December 2025