Our jobs board is constantly changing with new jobs being added every day. If you would like to apply for any of the jobs we are advertising, please be in touch with your Work Avenue adviser or contact Yael yb@theworkavenue.org.uk stating which role you are interested in.

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• Permanent
• Full time

Contract Type

Permanent

Hours

Full time

Location

Euston

Sector

IT

Salary

£22,500 - £25,000 (DOE)

Closing date

Applications accepted on a rolling basis

This role would suit a school leaver or someone pretty new to the job market

About Us

We are a fast-growing Internet services company revolutionising the infrastructure offering for tenants and landlords alike. As part of our expansion, we are looking to employ an enthusiastic and driven technical support assistant to join our team and grow with us.

 

Job Overview

As Technical support assistant, you will assist with provisioning circuits and systems and gain hands-on experience in the field, working alongside our engineers and support staff to deliver and maintain our services. You’ll be trained in project management as well as across all aspects of IT networking and support—from configuring and installing equipment to liaising with clients and suppliers. This is a fantastic opportunity to get trained and build a strong foundation for a career in IT and networking.

Key Responsibilities

• Assist with planning and project management of installations
• Attend client sites to assist with installation and configuration of network and IT equipment
• Handle customer and supplier communications related to orders and support queries
• Raise and manage fault tickets with suppliers, ensuring timely updates to clients
• Assist in troubleshooting network and connectivity issues
• Learn and support basic router/firewall configurations under supervision
• Maintain clear and organised records of all work and support tickets
• Work closely with internal teams and escalate issues when necessary
• Represent the company professionally while on-site and in client communications

What We’re Looking For

• A strong interest in IT, networking, and technology
• Basic understanding of how the internet works (IP addresses, routers, etc.)
• Confident, clear communicator—comfortable dealing with clients and suppliers
• Well-organised with good attention to detail
• Outgoing, positive attitude and keen to learn
• Ability to work independently and within a team
• Punctual, reliable, and proactive

Training & Development

• Full on-the-job training and mentoring provided
• Support with gaining recognised industry certifications (e.g., CompTIA Network+, Cisco CCNA)
• Opportunity for progression with further technical training

Benefits

• Hands-on learning in real-world environments
• Travel to various sites for installations and support
• Opportunity to be part of a growing and dynamic tech business
• Friendly and supportive team
• Company equipment provided for work purposes

For more information and to be personally recommended for this role, please contact yb@theworkavenue.org.uk

Code: J-02

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