- Job Number
- SU01339
- Contract Type
- Fixed Term
- Salary
- £23,881 to £25,733 per annum
- Working Pattern
- Full Time
- Faculty/Directorate
- Education Services
- Location
- Singleton Campus, Swansea
- Closing Date
- 4 Jan 2026
- Interview Date
- 14 Jan 2025
- Informal Enquiries
-
- Natalie Wathan N.A.Wathan@swansea.ac.uk
- Jane Lewis-Normand j.m.e.lewis-normand@swansea.ac.uk
- Natalie Wathan
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a full-time fixed role until 2 October 2026.
The primary aim of the Student Cases Assistant will be to be responsible for the standard administrative tasks associated within the remit, centred on but not limited to management of case files, sending case responses, maintaining templates and standard documents and answering and resolving queries
An essential element of the role is the ability to ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose.
Reporting to the Student Cases Manager the post holder will support partnership working with Faculty staff across the University and colleagues in other Professional Services departments and expected to provide administration services to students and staff as necessary.
Applicants must be self-motivated, resilient, proactive, organised and demonstrate the ability to communicate with a wide range of people and be able to respect a high level of confidentiality. You will have good communication and organisational skills. You will have a strong eye for detail and the ability to work to tight deadlines delivering outcomes in a time sensitive environment.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
To apply for this position, you are required to provide a C.V and cover letter. Please ensure you address how you meet the person specification as detailed in the job description by highlighting your relevant qualifications, skills and experience in a cover letter.