Hours of work: Up to 60 hours per month (flexible based on service needs and peakreporting periods)Salary: 13.15 per hour Location: Home – contract is home-based with occasional office attendance required.                                                            Job PurposeTo undertake data analyses and prepare performance reports in relation to the servicesprovided by Age UK Norfolk to people in later life and be a knowledgeable source ofexpertise and support on the Charity’s Customer Relationship Management (CRM)system and processes for both staff and volunteers. This is an important key role,reporting to the Assistant Manager (Companionship) and supporting both the Heads ofservice – Information & Advice and Community & Wellbeing Services.1.Main Duties and Responsibilities1.1.Provide data analytical and performance reporting support for all services providedby Age UK Norfolk to people in later life.1.2.Development and maintain the Customer Relationship Management (CRM) systemsand resources, including service user records, volunteer records etc.1.3.Undertake performance reporting, monitoring and evaluation requirements forservices in accordance with requirements set out in contracts or by external funders andpartner organisations as directed. This includes collecting and collating monthly andquarterly statistics and monitoring and evaluation information, responding to anyenquiries and prepare any necessary reports. 1.4.Prioritise and work to tight deadlines, adapting quickly to shifting priorities to ensurekey reporting deliverables are completed on time and to a high standard.1.5.Work closely with all staff and volunteers within services to maintain good workingrelationships and to give context to the data upon which reports are being constructed. Job DescriptionData and Reporting AssistantRegistered Charity No: 10770971.6.Provide support and advice to staff and volunteers on the recording of data tosupport performance reporting as necessary.1.7.Report concerns to the appropriate Head of Service where any anomalies orsignificant variations are identified in monitoring reports. 1.8.Provide performance data to the Head of Fundraising & Communications to assistwith any funding opportunities as required.1.9.Complete greetings cards, weekly quizzes, letters and any additional information forservice users who have received services from the Charity.1.10.Schedule meetings, take and distribute minutes as required for both internal andexternal performance management meetings including partnership meetings such asthe Norfolk Advocacy Partnership (NAP).1.11.To maintain accurate records and data within the CRM database.1.2.To comply with all privacy and confidentiality requirements and General DataProtection Regulations (GDPR) when handling service user sensitive data. 2. Other duties 2.1.To undertake other duties that are consistent with the dutiesand responsibilities of the post.Job DescriptionRegistered Charity No: 1077097Data and Reporting Assistant3.General 3.1.Work according to the ethos, values, and behaviours of Age UK Norfolk. 3.2.To act as an ambassador for Age UK Norfolk. 3.3.To participate in the appraisal scheme and undertake training appropriate to thedevelopment of your job role and in line with the organisation’s statutory obligations. 3.4.To work to the agreed standards and policies of the organisation including public relations;equal opportunities; confidentiality; complaints procedure; personnel and financial procedures. 3.5.To work as part of the wider organisation in a collaborative way to share best practice. This job description may change from time to time according to the needs of the organisation.Job DescriptionEssentialDesirableQualifications  Good basic level of Education in English and  Maths  xPerson SpecificationData and Reporting AssistantPerson SpecificationEssentialDesirableKnowledge and ExperienceExperienced in using Excel for large-scale datamanipulation and performance trackingxExperience of using Microsoft packages xExperience of working with a CRM database xExperience in working to deadlinesA good understanding of the needs and issuesaffecting Older People from a wide range ofbackgrounds and communities.xExperience of working as a volunteer or withvolunteersxExperience of taking team meeting minutesxPerson Specification continued on next pageEssentialDesirableSkills and AbilitiesStrong time management and prioritisation skillsxExcellent written and verbal communication skillsxExcellent interpersonal skillsxAbility to listen and interpret informationWell organised and efficientxPersonal QualitiesApproachable and friendlyxUnderstanding of a commitment to equality ofopportunityxTeam focused approachxSelf-motivated and flexiblexCommitted to continuously improving servicedeliveryxMaking Norfolk a great place to grow olderHow to applyTo apply for this role, please complete the application form on our websiteand email it to humanresources@ageuknorfolk.org.uk.Thank you for your interest in this role andtaking the time to read the description.Registered Charity No: 1077097