Job Description Job title: HR Officer Reporting to: Head of HR and People Charity Headquarters, Newquay 37.5 hours per week Location: Hours: Job Purpose The postholder will be responsible for the HR administration requirements through the employee lifecycle – recruitment, onboarding, offboarding, performance management and training. They will also provide general guidance and support to employees and line managers in conjunction with the Head of HR and People. Line Management Responsibilities: None Key Responsibilities: Employee Relations 1. Act as a point of contact for employee queries and concerns. 2. In conjunction with the Head of HR and People provide HR support and advice to line managers, and employees, in conjunction with Cornwall Air Ambulance policies and procedures and current employment law. 3. Provide general HR support to line managers in respect of employee relations meetings (e.g. investigations, disciplinary, flexible working, consultations, redundancy process, and exit interviews), to include assisting with minute taking. Employee Life Cycle 4. Responsible for the recruitment administration cycle for all employees, including supporting line managers with job description development; promotion of vacancies; organisation of interviews; offers of employment and pre-employment checks. 5. Support line managers with the onboarding process of new starters. 6. Ensure that probation periods are monitored and signed off at the correct point in time. 7. Deal with Occupational Health referrals, and liaise with line managers on any reasonable adjustment recommendations. 8. Deal with requests for references for former employees from external sources. 9. Work in-conjunction with the Volunteer Manager in developing volunteer lifecycle that aligns with the employee lifecycle. HR Officer – October 2025 HR Administration 10. General payroll administration – starters / leavers, contractual changes, sickness payments. 11. Maintain accurate employee records and administration of HR database, including providing training to all new / existing employees as required. 12. Prepare HR documentation such as contracts, letters and reports. 13. Ensure compliance with current employment law and internal policies. Training and Development 14. Coordinate training and development initiatives, including organizing mandatory training requirements. 15. Support with performance review process as required. 16. Monitor employee engagement and feedback. Policies and Compliance 17. Assist in developing and updating HR policies. 18. Support audits and reporting requirements. 19. Champion the digitalization of processes within the People Team. General 20. Champion wellbeing within the organisation including being responsible for keeping the Wellbeing and HR pages of the staff intranet, up to date and relevant. 21. In-conjunction with the Head of HR and People and the Volunteer Manager, work on key People Team projects. 22. Ensure relevant and up to date knowledge of employment legislation. 23. Adhere to all Cornwall Air Ambulance Trust’s policies and procedures 24. Adopt and promote the values of Cornwall Air Ambulance Trust 25. Provide cover for both the Head of HR and People and the Volunteer Manager as required. 26. Promote a positive and inclusive work environment Values All staff must embody Cornwall Air Ambulance Trust’s (CAAT) values and conduct business in a manner that reflects the values of our brand: • Kindness Showing compassion, empathy, and consideration towards others, fostering a positive and supporting environment. • Respect. Recognising the worth and value of others, embracing diversity and treating everyone with dignity • Integrity Standing true to moral principles, being honest and acting with consistency and transparency. • Progressive HR Officer Embracing innovation, challenging the status quo, and continuously evolving for a better future. • Teamwork Working towards a common goal, combining individual strengths for collective success This job description should be regarded only as a guideline of the duties required and is not definitive. The nature of the post and the organisation is such that duties may be reviewed in the light of changing circumstances following consultation with the job holder. The job holder is required to act at all times in accordance with the Trust’s agreed policies and procedures. The post holder should sign below to confirm they understand the information provided in this job description. Signed: Date: HR Officer Person Specification HR Officer Charity Headquarters, Newquay Attributes Requirements Essential Good general level of education Desirable CIPD Level 3 Method of Assessment Application Form Previous experience in an administrative based role. Experience of working with different stakeholders Application Form Interview Qualifications, training & professional membership Knowledge & experience Working knowledge of the not-for-profit sector Up to date knowledge of employment law Knowledge of HR systems or CRM databases Ability to use SharePoint and Teams Application Form Interview Good interpersonal skills Ability to take and record accurate minutes and produce them in a timely fashion Strong prioritisation and time management skills Ability to multi-task whilst maintaining a positive and calm attitude. Ability to manage sensitive or confidential information appropriately. Excellent IT skills including MS Office packages, in Skills & abilities HR Officer particular Outlook, Word, Excel, Power-point and CRM databases Team Player “Can do” attitude Enthusiasm and passion for Cornwall Air Ambulance’s work Interview Personal qualities Stays calm under pressure Willingness to learn and develop professionally Other Full UK driving license HR Officer