WorkInCharities LogoWorkInCharities
Sign in

Connect with a cause that needs you!

ViewApply Now
Customer Marketing Manager
HAMPSHIRE CULTURAL TRUST
35,000 per year (pro rata)
Chilcomb
Full-time
18th January 2026

Customer Marketing Manager

Be the creative force behind a brand people recognise, remember and want to experience again.

We usually respond within two weeks

Job Title: Customer Marketing Manager

Level: 3A

Salary: £35,000 - £39,500 per annum dependent on skills and experience

Location: Chilcomb

Hours: 37 hours per week

Type of Contract: Permanent

Referral Category: A

Job Description: Customer Marketing Manager

Be the creative force behind a brand people recognise, remember and want to experience again.

Reporting to the Head of Marketing, you’ll lead the delivery of our consumer brand, ensuring a distinctive, consistent, and high-quality experience from first click to visit and beyond.

You’ll manage and optimise our websites and digital platforms, designing seamless, accessible customer journeys that drive engagement, ticket sales, donations, F&B and retail income. You’ll oversee high-quality content and design across digital, print, and on-site environments, embedding insight, analytics, and performance thinking to continually improve results. Working closely with venue and campaign teams, you’ll set clear brand standards while remaining hands-on with delivery, guidance, and creative direction.

A bit about you

You’ll be an experienced marketing manager with a strong track record in customer-focused, brand-led delivery. Confident working across multiple platforms and priorities, you’ll combine strategic thinking with practical execution. You’ll enjoy influencing stakeholders, mentoring colleagues, and using data to improve customer experience, engagement, and commercial performance.

Who we are

At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture.

We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff.

We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.

The benefits of working for us

  • 25 days annual leave + bank holidays (pro-rated for part time working)

  • 7.5% Employer pension contributions

  • Generous occupational maternity, adoption and paternity pay

  • Enhanced occupational sick pay

  • Generous compassionate leave scheme

  • Paid emergency leave

  • Industry leading Employee Assistance Programme

  • Access to same day GP appointments for employees and their immediate family

  • Life assurance scheme (x3 annual salary)

  • Interest-free Season ticket loans and travel loans from first day of employment

  • Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel etc.)

  • Access to free eye tests and vouchers towards glasses for VDU use

  • Free flu vaccination vouchers

  • Cycle to Work Scheme

  • Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)

  • Opportunities to learn, develop and progress

  • Free tea and coffee

  • Team Card - Free access to venues for friends and family, and discounts across café and retail.

We will be running a dynamic recruitment process so we would encourage candidates to submit an application as soon as possible as we will be interviewing candidates before the closing date.

To apply please fill in the application form with an up-to-date CV. We request a covering letter for this position around your context for applying and why you would excel in the position.

 Closing date for applications: 18 January 2026

To find out more about us visit our website www.hampshireculture.org.uk and https://careers.hampshireculturaltrust.org.uk/

Need to talk to us?

Use the live chat function to speak directly to the Hiring Manager or drop us a message at: recruitment@hampshireculturaltrust.org.uk.

Alternatively you can talk to us directly on: 01962 396678

Our employee benefits:

  • 25 days annual leave + bank holidays (pro-rated for part time working)

  • 7.5% Employer pension contribution

  • Generous occupational maternity, adoption and paternity pay

  • Generous occupational sick pay

  • Life assurance scheme - 3x annual salary

  • Industry-leading Employee Assistance Programme

  • Interest-free season ticket loans and travel loans from first day of employment

  • Access to 24/7 GP appointments for you and your immediate family

  • Free eye tests and vouchers towards glasses

  • Charity worker discounts scheme

    (savings on retail, leisure, groceries, travel etc.)

  • Health cash plan

    (cashback on dental, optical, medical for monthly subscription cost)

  • HCT Team Card

    (free access to our admission charging venues and discounts across café and retail)

  • Free Flu vaccination vouchers

  • Cycle to work scheme

Our recruitment - what to expect

  • Step 1 – Application

    Check out who we are and find the role for you. Applying through our application form we'll find out about you and you an even add a fun flair to your application.

  • Step 2 - Catch-up

    Once we've got your application one of our team may reach out to find out more about you, your interest and to tell you about life at HCT. This is an informal catch-up.

  • Step 3 - Interview and Assessment

    Depending on the role you may have 1 or 2 stages of interviews. These will often include a task related to the role. We'll send a guidance pack prior to the interview to give you some hints, tips and to help prepare.

  • Step 4 - Offer and Onboarding

    Congratulations! We really think you could make your mark at HCT, so you'll receive your verbal offer and we'll start formally welcoming you.

Life at HCT

Not your traditional museum or art gallery

HCT is all about changing lives through culture and it is only through our staff and volunteers that we make that happen. We are selective on those who join us as we expect all of our teams and colleagues to uphold HCT’s values of being confident and creative in all circumstances. To strive for excellence with everything we do whilst taking responsibility and ownership for all aspects of our work as a trust in order to deliver amazing things through teamwork. All of this is underpinned by our keen strives to respect everyone’s individuality and uniqueness.

Chilcomb House

Already working at Hampshire Cultural Trust?

Let’s recruit together and find your next colleague.