Job Description
Title:
Outreach Coordinator
Responsible for:
Outreach Support workers and Volunteers
Location:
Walsall (with travel across the West Midlands)
Contract Type:
Permanent
Working Hours:
35 hours per week
Benefits:
25 days holiday plus bank holidays (pro rata), Pension
Scheme, Flexible working arrangements, Birthday leave after 1
years’ service, Paid mileage for travel to locations other than
base location.
Main purposes of the job:
• To oversee the delivery of a trauma informed, person-centred face to
face and online/virtual counselling/skilled listening service to women
experiencing pregnancy, pregnancy
loss or challenges with
motherhood, in the prison environment and on release.
• To oversee the delivery of practical support services that enable
Women to readjust to living independently in the community.
• To ensure all client referrals are allocated and assessed in a timely
manner and managed in line with best practice.
• To oversee the work carried out with the Women, their families and
partner agencies to support re-integration into the local communities
across the West Midlands.
• To provide regular managerial supervision for staff and assess training
needs to required performance and development standards
Key achievement areas:
• To liaise and build relationships with multiple referring agencies to
ensure effective communication externally
local
authorities, social work teams, health and other statutory services,
voluntary agencies and other providers to ensure referrals are
aligned with the service Life provides.
including
• To seek out, assess and respond appropriately to new referral
opportunities for the Charity in line with the project aims.
• To plan and prioritise the work undertaken by the project team,
that all services are resourced adequately, and
ensuring
contractual obligations are met.
• To provide effective line management, clear direction and key
performance indicators, motivating and supporting the team to
deliver against their objectives and overall project plan.
• To ensure all staff are implementing and working to tailored client
support plans that meet the needs of the client to achieve desired
outcomes.
• To ensure one to one and group support, is being delivered in a
trauma informed way, for clients within the prison environment and
in the local community across West Midlands. Utilising both
internal and external resources as appropriate.
• To maintain records, statistics of all project related work in line with
organisational policies and procedures, using IT software.
• To monitor and evaluate service delivery and share good practice
to inform the continuous improvement of services.
• To recruit, develop and work with volunteers to deliver holistic
services in line with the project aims.
• To maintain an up
to date understanding of regulatory
frameworks, codes of practice and legislation relating to sector
relevant work.
• To report regularly to the Director of Pregnancy Matters Online on
the development and progress of the project.
• To ensure staff engage with all clinical supervision sessions and Continued
Professional Development in line with British Association of Counsellors &
Psychotherapists ethical guidelines.
• Ability to identify additional training and development needs and source
appropriate resources to maintain own CPD.
• To ensure work and personal wellbeing by adhering to monthly one-to-one
managerial supervision sessions.
• To champion Life in professional networks and seek new opportunities to
establish positive working relationships and promote Life’s services.
• Ensuring Safeguarding procedures are reported and recorded appropriately.
To ensure women, children, staff and volunteers are kept safe from harm,
abuse or neglect.
• Work in line with Life’s Equality Policy in all aspects of service delivery and
working practice. Contribute positively to identifying and developing service
improvements which respond to equality and diversity issues.
• Oversee client feedback, case studies and contributions to ensure these are
captured and utilised in service improvement plans.
• Must be able to work flexibly and hold current driving licence
• Undertake any other duties that are essential to the job role.
Personal responsibilities:
• The post holder must assume responsibility for their own professional and personal
development (supported by Life where appropriate) to ensure their continuing
competence to deliver Life’s requirements.
• A key component of development is being fully aware of regulatory and legal
requirements impacting on operational services and ensuring that all staff within
those services are aware of and deliver their individual responsibilities
Safeguarding Children & Adults at Risk of Harm:
• Safeguarding is everyone’s responsibility, and all employees are required to act in
such a way that at all times safeguards the health and wellbeing of children and
adults at harm of risk.
• Familiarisation with, and adherence to, the appropriate organisational Safeguarding
policies and any associated guidance is an essential requirement of all employees as
is participation in related mandatory/statutory training.
• All employees must ensure that they understand and act in accordance with this
clause. If you do not understand exactly how this clause relates to you personally,
then you must seek clarification from your immediate line manager as a matter of
urgency.
• Equally, all managers have a responsibility to ensure that their team members
understand their individual responsibilities with regards to Safeguarding Children and
Adults at Harm of Risk.
• All employees will be expected to undertake a full DBS check.
Corporate behaviours:
All staff are expected to:
• Work towards the charity’s aims and objectives, and uphold it’s vision and mission
• Operate in line with our core workplace values which are:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common Good – Building a better world
• Demonstrate respect for others and value diversity
• Act responsibly regarding the health and safety of themselves and others
• Focus on the client and customer, both internally and externally, at all times
• Make an active contribution to develop the service
• Learn from, and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as an ambassador for the charity and always maintain professional standards
• Use discretion and sensitivity and be aware of issues requiring total customer
confidentiality
• Demonstrate a flexible approach to their work
• Abide by and take responsibility for the obtaining, storage, processing and sharing
of any personal data within the meaning of the General Data Protection Regulations
2018 and as defined in the relevant Life policies for all aspects of service delivery
and working practice, paying particular attention to the protection of personal
information in any form and by whatever means it is accessed by you.
In addition, all managers and supervisors will be expected to:
• Value and recognise ideas and the contribution of all team members
• Coach individuals to perform to the best of their ability
• Delegate work to develop individuals in their roles and realise their potential
• Provide support, feedback and guidance to all team members and encourage
their team to achieve work/personal life balance
This job description is not necessarily an exhaustive list of duties but is intended to reflect a
range of duties the post holder will perform. The job description will be reviewed regularly and
may be changed in consultation with the post holder.
Post title:
Personal skill characteristics
Values & Behaviours
Essential
(Tick)
Desirable
(Tick)
Ability to demonstrate, understand and apply our workplace
values. These are embedded in all roles and employees must
evidence their attitudes/behaviours
Committed to the vision, mission and values of the charity
Leadership
Ability to be pro-active and contribute to the development of
services
Ability to influence and gain respect from colleagues within the
charity, and from external contacts
Business Management / Service Delivery
Proven team management skills and commitment to the vision
and values of the charity
Flexible and adaptable to the team and services needs
Experience / Knowledge / Qualifications
Proven experience of working within a charity in a similar role
Proven experience of working within a similar role in a related
sector
Minimum of a level 3 listening skills or counselling qualification
Experience/Knowledge of needs assessment and support
planning
Level 3 Management qualification or relevant experience of
managing a team
Experience of managing and leading volunteers
Experience of managing safeguarding processes
Understanding the needs of vulnerable people, promoting
equality in all aspects of service delivery
Computer literate, with knowledge of MS Office
Administration skills and ability to deal with complex enquires
and clients
Experience of Safeguarding Children & Adults
Experience or knowledge of the criminal justice system
Ability to make decisions with confidence
Communication
Strong verbal and written communication skills
Communicates effectively and openly at all levels
Experience of communicating effectively with a wide range of
people to identify their needs, preferences and demands
Ability to promote the charity to a wide range of individuals and
external contacts
Personal
Commitment to quality, customer service, best practice and
best value in all aspects of the charity’s operation
Ability to work with people at all levels
Positive outlook and approachable personality
Ability to work on own initiative
Handles pressure of meeting deadlines and supports others
where possible
Ability to prioritise workload and plan time
Commitment to own personal and professional development
Ability to motivate others and work as part of a team
Internal Use Only
Approved By: Karen Proudlock
Issue No: 1
Approved Date: 20/08/24
Review Date: 2025