Receptionist
Receptionist
We are looking for a friendly and proactive receptionist to join our front-of-house team as an ambassador for Somerset House and its vibrant community of creative businesses. Working closely with colleagues, you will manage our two business receptions, provide a warm and professional welcome to visitors, coordinate the booking and use of our nine meeting rooms available for hire, and help ensure the building runs smoothly day to day. As a key member of the Reception team, you will be central to creating a positive, welcoming experience for everyone who works in and visits Somerset House.
What we are looking for:
- Manage front-of-house operationsacross multiple business receptions
- Provide a warm, professional welcomeand deliver an excellent customer experience to all
- Coordinate booking and use of multiple meeting roomsfor hire
- Support day-to-day building operationsand handle general administrative tasks
- Maintain accurate records and financial processesusing in-house systems
- Collaborate with colleagues to uphold Somerset House’s mission and values.
Skills, knowledge & expertise required for the role:
Experience:
- Experience in a similar reception or front-of-house role
- Experience delivering excellent customer experience
- Experience of general administrative tasks, including financial processes and answering queries
- Experience using in-house databases
- Some Experience in meeting rooms and/or events management
- Experience in sales (desirable)
Skills:
- Strong customer focus, with professional and friendly approach
- Excellent written and spoken communication skills
- Strong IT skills, including working knowledge of MS Office applications and spreadsheets, and ability to learn new systems and software quickly
- Ability to prioritise competing tasks in a busy environment
- A proactive approach to problem solving, with the ability to identify issues before they arise
- Interest in the creative arts
- Commitment to Somerset House's mission, values and goals
- Flexibility and adaptability to change.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Contribution towards eye tests and glasses
-Trust life insurance scheme
- We offer winter flu vaccination vouchers
* dependent on the needs of the role
Holiday
Other Leave
Benefits
Discounts, offers and free stuff
-The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
-
-Discounts in Somerset House cafes and restaurants
-Discounts with various high street retailers and restaurants
-Discounts to local leisure centres
*following 3 months of employment
About Somerset House Trust
Somerset House is actively anti-racist and you can read about our commitment to diversity, equity, inclusion & belonging
here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
Our Commitment to Anti-Racism, Diversity, Equity, Inclusion & Belonging:
discrimination
in the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.
We're committed to creating an inclusive recruitment process. Please let us know if there's anything we can do to help you perform at your best. We're open to adjusting our process to accommodate your needs please email people.team@somersethouse.org.uk.
The Trust reserves the right to close a job before its application deadline.
Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.
Somerset House Trust operates a hybrid working model which does not allow employees from working outside the United Kingdom
Documents
Our Hiring Process
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along. Unfortunately, the Trust cannot sponsor or take over sponsorship of an employment Visa at this time.