JOB DESCRIPTION

POST TITLE:
Senior Service Manager

LOCATION:

HOURS OF DUTY:
37.5 hours per week

SALARY:
£41,535 per annum

MAIN CONTACTS:
  Service Users
  Head of Modern Slavery Services
  Director of Police & Justice Partnerships
  All Medaille Trust staff and Volunteers
  CEO and Trustees
  Staff in our services outsourced to Caritas Diocese of Salford
  External agencies and statutory bodies including other Non

Governmental Organisations

RESPONSIBLE TO:
Safehouse Project Manager
SPECIAL CONDITIONS OF
SERVICE:
  An enhanced Disclosure and
Barring Service check will be
undertaken

  Able and willing to work
flexibly and at other
Medaille locations

  Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
  Must hold a full UK Driving
Licence (preferably for a
minimum of 36 months),
have the use of a car and be
insured for business
purposes

       MAIN PURPOSE OF THE POST:

  To manage the Safe House accommodation and services for potential victims of modern slavery in the

service and their dependents, where applicable, in a given geographic area.

  To manage finances for the project ensuring accuracy, promoting cost effectiveness, and adherence to

budgets.

  To undertake On Call duties, with weekend shifts as and when required.
  Manage and develop a team of case workers, identifying development needs, addressing performance

issues, and ensuring they're equipped to provide effective support to service users.  To ensure services are
flexibly staffed in accordance with service users’ needs and available resources.

  Oversee the recruitment, induction, and training of staff and volunteers, ensuring adherence to policies and

procedures, particularly Safeguarding and Health & Safety.

  To work with Safehouse Project Manager/Head of Modern Slavery Services to ensure all quality assurance

measures are in place in line with CQC/QMF framework, safeguarding audits and internal audits.
  Ensure compliance with statutory, contractual, and internal policies in regard to Health & Safety,

Safeguarding, Data Protection and other relevant areas.  Any breaches to be communicated to Safehouse
Project Manager/Head of Modern Slavery Services immediately.

  To ensure relevant quality standards are followed and maintained at all times, following Medaille Trust

policies and procedures and the Human Trafficking Foundation’s Slavery and Trafficking Survivor Care
Standards.

  To complete any other duties as directed by the Safe House Project Manager/Head of Modern Slavery

Services.

HEALTH AND SAFETY

Maintain a safe and secure working environment by identifying and assessing risks, implementing procedures, and
writing risk assessments as needed. Report and record incidents, accidents, and hazards following policy, and
conduct Health and Safety checks as per compliance requirements. Ensure safety procedures are followed,
promoting awareness among service users and informing visitors and contractors of key risks and procedures.
Report repairs promptly and oversee contractors.

SPECIFIC REQUIREMENTS
The Senior Service Manager will have previous experience in relevant sector or experience of working with adults
that are vulnerable.  The postholder will demonstrate a mature, honest, reliable, empathetic and non-judgmental
attitude towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people.

ADDITIONAL DUTIES
You may be required to occasionally work at any other premises at which your employer carries out its business now
or in the future.
You will be required to support local and organisational fundraising and engagement activities and events.

VISION, MISSION AND VALUES
Our vision is a world where people are free from exploitation through human trafficking and modern slavery.  Whilst
exploitation continues to exist, our mission is:
  To offer protection to adult victims of modern slavery and their dependent children, and to equip them to

become survivors.

  To bring justice for survivors by supporting the work of law enforcement authorities.
  To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the

public.

  To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.

SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction.  The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.

CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.

TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.

ASSESSMENT
METHOD
Application
Form and
Documentation

Application
Form and
Interview

PERSON SPECIFICATION FOR THE POST OF SENIOR SERVICE MANAGER

REQUIREMENT

ESSENTIAL

DESIRABLE

Qualifications

  Maths and English GCSE or
equivalent at grade C/4 or
above.

  IOSH (Managing Safely)

  Emergency First Aid

certificate

  Diploma in Management /
Health and Social Care
(Adults) or similar
qualification

Skills

  Ability to manage a team in a

  A second language

motivating way

  Ability to work within a ‘risk
assessed’ environment

  Ability to work under pressure

  Ability to represent the Trust in
a professional manner at all
times

  Excellent IT skills

  Administrative, recording and

reporting skills

  Effective communication skills

  Ability to lone work and work

on own initiative

  Ability to work with the
minimum of supervision

  Team working skills

  Ability to maintain clear

boundaries

  Ability to be accessible,

approachable and comfortable
with vulnerable people and
able to manage high levels of
distress

Experience

  Previous experience in a

relevant sector or experience
of working with vulnerable
adults

  Experience and knowledge
of working with people
who have been subjected

Application
Form and
Interview

  Experience of managing staff

and carrying out line-
management supervision

  Experience of supporting
individuals suffering from
trauma

  Experience of budget

management

to modern slavery and
human trafficking

  Experience of working
with migrants including
refugees and asylum
seekers

  Experience of public

speaking

Knowledge

  Ability to demonstrate working
knowledge of Health and Safety
and fire safety

  Knowledge of the criminal

justice system

Application
Form and
Interview

  Ability to demonstrate working
knowledge of Safeguarding
Adults

  Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period

  Knowledge of benefit

entitlements

Special
Conditions

  Committed to equality of
opportunity, respect and
dignity of all people

OUR WORK
Medaille  Trust  was  founded  in  2006  by  a  number  of  religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007.  A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in  the trafficking industry, and campaign on their behalf.

As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking.  Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals.  Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims.  The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time.  The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.