The Referrals Team Leader role offers an exciting chance to shape how support for families and care leavers is delivered across the region. Leading a small, dedicated team, you’ll be at the centre of the process—ensuring that families are connected with the right support swiftly, and that the overall flow of referrals runs smoothly and effectively. Working closely with 2 Heads of Family Support and 3 Family Support Team Leaders, you’ll be the person who keeps momentum high, spots emerging needs, and understands the bigger picture of trends across the region.

A further key part of the role involves overseeing all incoming enquiries that you and your team will respond to —via email, phone, and other channels—which means you’ll develop a deep, confident understanding of all the Safe Families Home for Good activities, pathways, and processes.

This is a role for someone who enjoys variety: part detective, piecing together essential information to make informed decisions; part data analyst, interpreting patterns and insights to guide proactive planning and response. It’s also a distinctly relational role—regularly engaging with referrers (primarily social workers) and collaborating with local team leaders to ensure each family receives the right level of support at the right time.

You’ll be line managed by the Head of Business Development, who will offer coaching and support as you grow in the position. You will additionally have a 3 month overlap with the current post holder who is going on maternity leave in April 2026, which further enables a comprehensive induction period.

This role is ideal for anyone passionate about the children and families sector and the voluntary sector. The skills and experience you will gain and have opportunity to use —decision-making, case flow management, partnership working, and data-led insight—form a strong foundation for future opportunities in frontline practice, project management, and team leadership.

You’ll be based in the Nottingham office and will be part of the Central England regional team, working alongside colleagues across the East Midlands, West Midlands, and East of England.