Job Description

Voids Working Team Leader (Multi-Skilled)

Overall Purpose:

To effectively supervise, coordinate and personally undertake multi-skilled works on Barcud’s void
property  programme,  ensuring  properties  are  repaired,  refurbished  and  turned  around  to  a  high
standard and within agreed timescales. The use of Information technology is critical, as will the need
to be using schedule of rates in order to add variations where required.

It is anticipated that 75% of the postholder’s time will be supervisory with up to 25% Hands-On Multi-skilled
duties.

The Voids Working Team Leader will:

•  Supervise operatives and contractors on site, ensuring high-quality workmanship, excellent
customer service  and full  compliance  with  Building  Regulations,  WHQS,  Barcud  standards
and Health & Safety legislation.

•  Receive all works orders through a tablet using the Total Mobile IT system.
•  Work hands-on carrying out multi-skilled repairs and refurbishments.
•  Order  materials  and  allocate  labour  to  ensure  that  each  void  property  is  completed  in  an
efficient manner, ensuring that all receipts and warranties are included in the health & safety
file to be presented to the Voids Surveyor.

•  Work  closely  with  the  Void  Surveyor  and  Void  Coordinator  to  plan  and  deliver  void  works

efficiently and safely.

Key Responsibilities – Functional:

Void Works Supervision

•  Oversee  day-to-day  site  operations  on  void  properties  to  ensure  timely  and  high-quality

completion of works.

•  Work  closely  with  the  Void  Surveyor  regarding  extent  of  work  required  as  well  as  the

specification, quality standards and variations.

•  Schedule materials and labour resources to ensure that each void is completed efficiently

and within tight timescales.

•  Supervise  operatives  and  contractors,  ensuring  compliance  with  WHQS,  Barcud’s

specification and Health & Safety requirements.

•  Monitor progress, report issues, and ensure completion within agreed timescales.
•  Ensure  all  void  works  are  delivered  efficiently,  with  minimal  delays  and  effective  use  of

resources.

Hands-On Multi-skilled Duties
As a working Team leader, the post holder will personally undertake a wide range of multi-skilled
works alongside other trade operatives in voids and occupied properties as required, including
but not limited to:

Masonry, Plastering & Building Fabric
Installation, repair and maintenance of masonry and plastering work to Barcud properties.
•
•  Repairs to the fabric of buildings, including walls, doors, door frames, skirting boards and

internal plaster finishes.

•  External works such as repairs to chimneys, paths, external walls and associated structures.

Kitchens, Bathrooms & Internal Refurbishment
•  Undertake  kitchen  and  bathroom  replacements  in  occupied  and  unoccupied  properties,

including basic plumbing, tiling and flooring.

•  Carry out interior refurbishment tasks such as hanging doors, fitting door hardware, fitting

and adjusting kitchen units, and setting windows.

•  Carry out decorating works as required.

Flooring
•  Repair and lay vinyl and other floor finishes.
•  Lay floor screed and self-levelling compounds as required.

Install and repair fencing (including concrete posts and related components).

Fencing, Roofing & External Elements
•
•  Carry out repairs to gutters and other roofline components.
•  Undertake ladder work and roof work in line with safe working practices.

Plumbing & Drainage
•  Carry out basic plumbing repairs such as leaking taps, WC systems, and minor leaks.
•  Maintain above and below ground drainage systems including unblocking and basic repairs.

General Duties
•  General clearing work (including clearing void properties in preparation for works).
•  Demonstrate and use additional  complementary trades (e.g. masonry, plastering, painting
and decorating, roofing, specialist flooring, tiling, basic plumbing) in line with business need.

Quality & Compliance
•  Check that all works are completed to the required quality before handover.
•  Ensure Health & Safety requirements are met on void sites at all times, escalating risks where

needed.

•  Maintain accurate site records including progress updates, photos, defects and compliance

documentation.

•  Assist in preparing properties for sign-off and handover to Housing Management.

Communication & Coordination
•  Maintain good communication between operatives, contractors, surveyors, coordinators and

tenants (where applicable).

•  Liaise with contractors and suppliers to ensure timely delivery of materials and services.
•  Provide  updates  to  the  Void  Surveyor  and  Void  Coordinator  on  progress,  delays,  and

resource requirements.

Operational Duties
•  Ensure properties are secure, safe and compliant throughout the void process.
•  Support with planning of works, estimating labour/materials as required.
•  Ensure tools, equipment and vehicles are used appropriately and safely.

Key Responsibilities – Corporate:

•  Provide excellent customer service to internal and external customers.
•  Ensure all work complies with legal, regulatory, Tenant Services Authority and Barcud Group

requirements.

•  Ensure that all work is undertaken in accordance with current Health & Safety legislation, in

a diligent manner, and with due regard to tenant diversity and cultural needs.

•  Uphold Barcud Group’s policies on equality, diversity and inclusion in all aspects of work.
•  Promote effective communication, continuous improvement and high standards across the

void service.

•  Mentor and support apprentices, trainees and work placements, sharing trade skills and safe

working practices.

•  Undertake additional duties as reasonably directed by Management.

Personal Specification

Voids Working Team-Leader (Multi-Skilled)

The ideal candidate will hold the following qualifications:

•  NVQ  Level  2  (or  higher)  in  a  construction  or  building-related  discipline,  or  equivalent

experience.

•  Health & Safety qualification (e.g., CSCS, SSSTS, IOSH)
•  Full, clean driving licence.
•  Evidence of ongoing professional development.

Experience:

•  Minimum of 2 years’ experience working in the building/maintenance industry.
•  Experience of carrying out multi-skilled works across a range of disciplines (e.g. masonry,

plastering, basic plumbing, tiling, decorating, flooring, roofing, fencing, drainage).
•  Experience working within voids, maintenance, repairs or refurbishment services.
•  Experience providing a customer-focused service in tenants’ homes.
•  Demonstrated ability to achieve challenging targets and project deadlines.
•  Knowledge and practical application of workplace safety practices, including safe lifting and

safe use of hand and power tools.

•  Experience supervising contractors or operatives
•  Experience  of  working  as  part  of  a  team  undertaking  cyclical  and  servicing  contracts  –

Desirable.

Knowledge/Skills:

•  Strong understanding of building maintenance, void management and regulatory standards.
•  Competent in ICT applications (e.g., Word, Excel, Outlook) and mobile working tools such as

Total Mobile – or certainly the willingness to learn

•  Up-to-date Health & Safety knowledge.
•  Ability to coordinate multiple tasks and manage competing priorities.
•  Good communication and interpersonal skills.
•  Ability to complete electronic forms and site reporting to a high standard.
•  Ability to work independently and collaboratively as part of a team.
•  Ability to communicate through the medium of Welsh – Desirable.

Personal Qualities:

•  Strong commitment to high-quality customer service.
•  Positive, adaptable and flexible approach to work and organisational change.
•  Ability to work under pressure and to tight deadlines.
•  Proactive, solutions-focused attitude and a willingness to take responsibility on site.
•  Team player, able to support, mentor and motivate others.
•  Commitment to developing own skills and learning new ones.
•  Able to meet the physical requirements of site-based work (e.g. bending, kneeling, lifting

heavy objects, climbing ladders, working at heights and in confined spaces)