Location:East London - E1 Hours:Monday - 8.00am - 16.00pmTuesday - 8.00am - 16.00pmWednesday - 8.00am - 16.00pmThursday - 8.00am - 16.00pmFriday - 8.00am - 16.00pmSalary:£27,700 FTE per annumResponsible To:Cafe Manager and Student MentorWe Are Hiring CAFE SUPERVISOR & TRAINING MENTORSummary of the RoleThe Complete Works Café, Much A-brew About Nothing, is a community-focused social enterprise café in East London. It willserve light, wholesome food and specialist drinks in a welcoming space for local people and families.The café is also a training ground for students from The Complete Works Alternative Provision, offering valuable hands-onexperience in hospitality, customer service, and running a business. By working alongside trained staff, students will gainpractical skills, confidence, and important life lessons that support their studies and future employment opportunities.The Café Supervisor & Training Lead will play a central role in both supporting the day-to-day running of the café and mentoringstudents. They will work closely with the Café Manager, ensuring smooth service operations, while focusing on coaching andsupporting students as they develop hospitality skills and gain qualifications.Responsibilities:Operational SupportAssist the Café Manager in daily café operations, ensuring high standards of service, cleanliness, and safety, opening andclosing café responsibilities.Support with stock management, ordering, and supplier coordination.Help ensure compliance with health & safety and food hygiene regulations.Step into a leadership role in the Café Manager’s absence to ensure smooth service.Student Training & MentoringSupport TCW students to learn hospitality skills, including barista work, food preparation, and customer service.Mentor students through their programmes, encouraging confidence, resilience, and teamwork.Work alongside cafe and school staff to align café training with students’ qualifications and learning goals.Provide constructive feedback and coaching in a supportive and inclusive way.Celebrate student achievements and support them with next steps into further training, apprenticeships, or employment.Customer Service & Community EngagementHelp maintain a welcoming and inclusive café atmosphere.Deliver excellent customer service and model this for students.Handle customer feedback with professionalism and positivity.Support events, workshops, and community initiatives that showcase the café as a hub of learning and connection.To support the Café Manager in overseeing café operations, while supporting student training. The post-holder will be a positiverole model, helping students gain confidence and skills in hospitality, barista work, and customer service.Role PurposeEssential:Professional barista training orequivalent hands-on experience inspecialty coffee preparation.Commitment to safeguarding andpromoting the welfare of young people.Experience working in a café, hospitality,or customer service setting.Patience, empathy, and the ability tomentor and encourage young people.Strong interpersonal andcommunication skills.Knowledge of food hygiene and health &safety requirements.Food hygiene certification (Level 2 orabove).Experience supporting or training youngpeople in an education, youth work, ormentoring settingBasic IT skills for POS systems.Desirable:Experience working in a socialenterprise or community-focused project.Experience of working with youngpeople with Special EducationalNeeds and/or Disabilities (SEND)Personal Attributes:Enthusiastic and motivated,with a positive outlook.Approachable and friendly,with the confidence tosupport both students andcustomers.Empathetic, patient, andencouraging towardslearners.Calm and resilient underpressure, adaptable tochallenges.Reliable, trustworthy, andcommitted to delivering highstandards. The Complete Worksjobs@tcw.org.ukwww.tcw.org.ukPerson Specification:The job description is not an exhaustive list and there may be times when the Headteacher will require certain tasks to beundertaken that may not be listed here. These will always fall within the policies and procedures of TCW and within the remitof what may be expected in your role. There will always be a discussion between all parties on whether the successfulcandidate feels they can manage these extra tasks.Extra Information:This is a salaried full time position. Leave is 20 days per annum (to be taken out of school term time) plus bank holidays. Thisrole may also be entitled to up to 5 days unpaid term-time leave per annum, to be taken in blocks of no more than 2 days atthe discretion of your line manager.The working hours are based on weekdays 08.00-16.00 with a 30-minute lunch break. You may be required to attend training sessions on Thursdays between 16:30 and 18:00, as directed by your line manager.These sessions will take place on an ad hoc basis, and payment is included within your salary. In addition, you mayoccasionally be required to support events outside of standard café hours as part of your role.This role will be directly managed by the Café Manager with performance reviews happening at least twice a year. It isexpected that all successful candidates will follow the policies and procedures of TCW at all times and conduct themselves ina manner that is deemed acceptable and appropriate by the CEO of TCW in accordance with the staff handbook.THE POST HOLDER WILL BE SUBJECT TO AN ENHANCED DISCLOSURE AND BARRING SERVICE (DBS) CHECKWe are committed to safeguarding and promoting the welfare of children, young people and adultsat risk. We expect all staff and volunteers to share this commitment.