Catering and Bar Assistant

Luton Cultural Services Trust

Luton

Full-time

Job Description

Catering and Bar Assistant

Job Title

Catering and Bar Assistant

Department

Commercial Operations

Grade

Reports to

Staffing
Responsibility

Head of Commercial Operations / Commercial
Coordinator

Organisation

Attached

JOB PURPOSE: To assist the Head of Commercial Operations and Commercial Coordinator to ensure
that the café is operated on an efficient and effective basis, that all areas are clean, safe, and
presentable and that a consistently high standard of catering is delivered to our general visitors and
corporate clients. Responsible for the delivery of excellent customer care at all times in order to
achieve outstanding customer satisfaction and for the delivery of agreed Key Performance I
in line with the Business Plan.

ORGANISATION CHART:

Head of
Commercial
Operations

Duty Manager

Chef

Commercial
Coordinator

Catering & Bar &
Customer Service
Assistants

Casual Catering
Assistants

Catering & Bar
Assistants

Casual Catering &
Customer Service
Assistants

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Date JD last reviewed: January 2025
Date of JE Panel:

PRINCIPAL RESPONSIBILITIES:

Specific responsibilities
Take cash and credit card transactions and record sales
through the tills. Work within financial regulations, audit instructions and internal
procedures.

Operational responsibilities - Prepare and serve hot and cold drinks.
Prepare and serve hot meals, snacks, sandwiches, light meals, salads, buffets and
any other requirements specified for events.

Key holding responsibility to open and secure all sites as appropriate.

Customer care responsibilities - Clear and clean interior and exterior tables and
eating areas when required and ensure that there is sufficient stock of china, glass,
cutlery, condiments, etc. available. Deliver outstanding customer service to achieve
excellent customer satisfaction at all times

Ensure cleanliness and tidiness of servery, eating/drinking

Planning and delivery
areas, equipment, crockery, furniture and fittings in accordance with cleaning
schedules and food hygiene regulations. To undertake cleaning duties of the facility
to ensure a hygienic and presentable environment for customers at all times.

Ensure the health, safety and welfare of staff and public using the café area and
site, including recognition of COSHH and other health and safety regulations.

Assist in any other related duties as required by the Duty Manager.

Provide cover for events, sickness and holiday wherever possible.

Advocacy and networking - Assist the front of house team patrolling and inspecting
Trust premises to ensure that all areas are clean, tidy and safe. Report any major
faults or concerns to the Facilities Coordinator. Support the work of colleagues and
of the wider team when required and display a positive, can-do attitude at all times.
Be an excellent advocate and supporter of the work and aims of Culture Trust at all
times.

Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
it is designed to give an overall view of the job and not to indicate what the sole requirements
tasks
are for the post. Post holders will be required to perform other related duties as assigned.

DIMENSIONS:

Supervisory Management:

N/A

Financial Resources & Responsibilities: N/A

Physical Resources: N/A

Work Ethos:

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Date JD last reviewed: January 2025
Date of JE Panel:

Respect colleagues and work together to achieve high standards of customer excellence in all our
work. Work flexibly and positively to achieve the business objectives of the Trust.

Other:
Able to work across Trust sites when necessary to support other teams in order to meet the

business requirements of the organisation.

Working a varied shift rota across seven days including evenings required.

Trust Objective:
Our vision is to be an award winning Cultural Trust providing exemplary public engagement with
arts and culture.

Established in 2008, the Culture Trust, Luton is a vibrant and progressive independent charity and

museums, theatres, galleries, creative workspaces and Arts Centre in Luton. Pre-Covid we attracted
over 285,000 visits per annum. We animate five sites: The Hat Factory Arts Centre, Hat Works
Creative Workspace, Hat House Creative Workspace, Wardown House Museum & Gallery and
Stockwood Gardens & Museum. We present a multi-cultural and year-round programme of events,
exhibitions, workshops and performances. We support creative talent and skills by providing
opportunities, platforms and cultural career progression for young people. We care for a collection
of over 2 million artefacts, 1.5 million photographs and maps and hold the most extensive and
complete hat and headwear collection in the UK. We co-produce activity with our community,
Museum Makers volunteers and team of cultural experts.

Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as se out in the Team
Responsibilities Grid at all times.

Trust Standards:
Post holder will operate at a Professional Standard as outlined in the Trust Standards Grid at all
times.

Working Environment:
Working across all Trust sites as required. The postholder will be required to work in a hot and
steamy environment during the course of his / her duties for up to 50% of a shift for all shifts.

The postholder will be required to lift / move heavy and awkward items at times, up to 20Kg for up
to 10% of a shift for distances up to 25 m using trolleys in line with manual handling regulations.

Equalities:
The postholder will ensure that policies, procedures and activities for service delivery are revised
and/or implemented in a way that supports equality for all. These activities should also reflect the
Culture Trust
and to improve the quality of life for all who live, work or visit the town.

Physical Resources:
Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the

Marketing Team.

Appropriate use of Trust café and retail till systems (Sumup & Shopify) under training and

supervision of the Commercial Coordinator

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Date JD last reviewed: January 2025
Date of JE Panel:

Person Specification
This acts as selection criteria and gives an outline of the types of person and the characteristics required to
do the job.

Essential (E): without which candidate would be rejected
Desirable (D): useful for choosing between two good candidates

Please make sure, when completing your application form, you give clear examples
of how you meet the essential and desirable criteria.

Attributes

Essential

Experience

Experience in customer care

How
Measured
1,2

Desirable

How
Measured

Skills/Abilities

Experience of buffet/function work
providing light meals

Some experience working in a
catering environment

Able to deal politely and positively
with a wide range of people and
answering enquiries

Able to prepare and serve a variety
of food including fresh vegetables

Able to set/ and clear tables

Able to use tills, handle money and
follow financial procedures

Able to serve customers with a
variety of food

Able to use own initiative to find
the most appropriate solutions and
at times work unsupervised

Literacy skills - to be able to write
orders for provisions.

Equality Issues

Able to identify some types of
discrimination that commonly exist

Specialist
Knowledge

1,2

Experience of working
in a heritage catering
environment

Ability to perform
administrative tasks

Ability to operate a cash
till

1,2

Some knowledge of
Health and Safety
procedures in a catering
or operational
environment

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Date JD last reviewed: January 2025
Date of JE Panel:

How
Measured
1,2

1,4

Please make sure, when completing your application form, you give clear examples
of how you meet the essential and desirable criteria.

Attributes

Essential

How
Measured

Desirable

Some knowledge of
food preparation and
cooking skills
Basic Food Hygiene
Certificate or equivalent

Education and
Training
Other
Requirements

1,2

Able to work evenings and
weekends as required.

Able to do heavy cleaning in
kitchen and restaurant.

Able to work in hot/steamy
environment.

Able to work across the Culture
Trust sites when necessary to work
with other teams in order to meet
the business requirements of the
organisation.

Willingness to develop awareness
and understanding of the Culture
Trust
activities and the ability to explain
these to customers to advocate
and seek support for the
organisation.

(1 = Application Form 2 = Interview 3 = Test 4 = Proof of Qualification 5 = Practical Exercise)

NB: This job description reflects the requirements of the Culture Trust. The role and duties of the post are
subject to change in line with the future development of the Culture Trust. The Culture Trust reserves the
rights to make such changes as are necessary and any changes required will be discussed with the post
holder as appropriate.

We will consider any reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant
with a disability (as defined under the Act) to meet the requirements of the post.

The post holder will ensure that the Culture Trust
particular those relating to:
Equal Opportunities
(i)
Health and Safety
(ii)
Data Protection Act (2018) & General Data Protection Regulations (2018)
(iii)

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Date JD last reviewed: January 2025
Date of JE Panel: