Head of Operations
Role Profile

Specialist community and safe accommodation worker (Immigration and
minoritised communities)

Fixed term – 2 years

28k – 30k

Role:

Term:

Salary:

Responsible to:

Accommodation Service Manager

Pension:

Health:

6% employer contribution

Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours:

          37.5 hours per week

Annual Leave:            30 days (inclusive of birthday) & 8 bank holidays

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave
and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement
of the Accommodation Manager.
The post is based within Pennine Domestic Abuse Partnership (PDAP)
N.B. The organisation refers to Pennine Domestic Abuse Partnership

Key aspects of the role

•  To work within a skilled team providing high-quality, culturally responsive frontline specialist support services
to  victims  of  domestic  abuse  from  minoritised  communities,  including  those  with  complex  immigration
statuses, No Recourse to Public Funds (NRPF), and language barriers.

•  To  support  female  victims  of  domestic  abuse  aged  16+  living  in  PDAP’s  specialist  by  and  for  safe
accommodation and provide outreach support to those in the community waiting for safe accommodation.
•  To  deliver  specialist  support  to  women  from  minoritised  and  migrant  communities  who  have  experienced
domestic abuse, ensuring services are trauma-informed, culturally sensitive, and address barriers related to
immigration, race, ethnicity, faith, language, and culture.

1

•  To  establish  and  maintain  positive,  proactive,  and  innovative  working  relationships,  pathways,  and  referral
immigration  solicitors,  NRPF  teams,  community

routes  with  specialist  partner  agencies  (including
organisations, and faith groups) to reduce barriers for women with complex and multiple support needs.
•  Working directly with all PDAP services and key agency partners to address risks to victims, ensuring safety
plans are coordinated through multi-agency protocols, including MARAC, Migrant Victims of Domestic Abuse
Protocol, and NRPF networks.

•  To  maintain  accurate,  confidential,  and  GDPR-compliant  records  of  all  work  undertaken,  using  culturally

sensitive language and data protection practices.

•  Respect  and  value  the  diversity  of  the  community,  proactively  addressing  the  needs  and  concerns  of
minoritised and migrant victims to ensure the service is fully accessible, inclusive, and free from discrimination.
•  To adhere to defined service standards, accreditation frameworks and remain up-to-date with organisational
procedures, policies, professional codes of conduct, and best practice in supporting migrant and minoritised
victims.

•  To promote PDAP ethos and values across the organisation, with particular emphasis on anti-racism, cultural

humility, and migrant rights.

•  To  develop  and  maintain  strong  referral  pathways  with  immigration,  asylum,  and  community-based

organisations.

•  To attend and participate positively in relevant meetings, training, supervision, and annual appraisals.

•  To  adhere  to  the  organisation’s  health  and  safety  policy  and  work  alongside  the  safe  accommodation

maintenance worker, to ensure the safe running of the refuge.

•  To complete any health and safety checks of communal spaces where appropriate.

Promoting equality, diversity & inclusion

•  Centre the voices of PDAP’s clients from minoritised and migrant communities, those with lived experience of

domestic abuse and immigration support needs in all service development.
•  Champion anti-racist practice, cultural awareness, and an inclusive approach.
•  Actively and appropriately challenge all forms of discrimination, including institutional racism and immigration-

related barriers.

•  Proactively promote equality and diversity in all work with clients, ensuring fair and equitable access to services

for all.

•  Ensure effective implementation of PDAP’s Equality and Diversity policies, with particular attention to the

Equalities Act 2010, protected characteristics and the needs of those with NRPF.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes
in  the  requirements  of  this  post.    This  job  description  is  therefore  a  guide  and  not  an  exhaustive  list  of  all
responsibilities the post holder may have over time.

Person Specification

Skills &Experience

2

Essential/Desirable

Have empathy and understanding of the impact of
domestic abuse on victims and their families.
Have an intersectional understanding of domestic abuse

Essential

Essential

Minimum of 2 years’ frontline experience supporting
minoritised communities

In-depth understanding how immigration status
intersects with domestic abuse

Ability to communicate effectively to a wide range of
people from diverse communities, including victims of
domestic abuse and professionals
Experience of working in a refuge or emergency housing
setting
The ability to work in a fast paced environment and
prioritise effectively
The ability to work independently, self motivate and
work effectively with PDAP teams
Strong team working skills
Have strong organisational, report writing and
communication skills both in person and through writing
Be able to demonstrate excellent literacy and IT skills,
including Databases, Word, Outlook and Excel.
Ability to speak additional community languages fluently
(e.g., Punjabi, Mirpuri, Hindi).
Personal Qualities
Non judgemental, empathetic and resilient approach
Commitment to client-centred, trauma-informed, anti-
racist approach
Proactive and encouraging
Be flexible and able to adapt the service to meet the
needs of all our clients, ensuring our services are
accessible.
Act with integrity and respect when interacting with
clients, professionals and staff
Full UK driving licence and access to own vehicle
(required for travel to client appointments
/meetings/other locations as needed).

Essential

Essential

Essential

Desirable

Essential

Essential

Essential
Essential

Essential

Essential

Essential
Essential

Essential
Essential

Essential

Essential

3