Operations Coordinator

TRINITY COLLEGE LONDON

25,696.44 per year (pro rata)

London, Greater London

Part-time

20th November 2025

Operations Coordinator

Department

Exam Delivery

Employment Type

Fixed Term

Minimum Experience

Entry-level

Compensation

£25,696.44 per annum (pro rata)

Contract: 12 months fixed-term contract, part-time
Location: London (hybrid-working)
Closing Date: 20 November 2025

About the role

In this role, you will support the operational delivery of our EQA qualifications, including Arts Award.

You will be supporting customers to enter candidates for Arts Award/EQA qualifications via our online systems and provide Trinity with their assessment information timely and accurately. You will also also responsible for supporting the delivery of the moderation and monitoring programmes that underpin the quality assurance framework for our Arts Award/EQA qualifications.

This role requires organising and coordinating moderations, providing operational support to the monitoring programme, and dealing with a range of customer queries and requests. Additionally, you will complete a variety of administrative tasks to facilitate the end-to-end operational delivery of EQA qualifications.

This role is a 12 months fixed-term contract, part-time working 3 days per week during regular office opening hour from 9am-5pm on Tuesdays, Wednesdays and Thursdays.

About you

• Very good administrative and organisational skills

• Experience, understanding of and commitment to delivering outstanding customer service

• Experience of working in a customer facing role on email and phone, and ability to communicate well through these mediums; good verbal and written communication skills

• Strong IT skills, including experience of using Microsoft Outlook, Excel and Word

• Experience of working with data processing systems and handling data

• Experience of using technology and online platforms, and the ability to support customers to engage with technology

• Attention to detail and ability to carry out a variety of office administrative tasks quickly and accurately

• Ability to understand new systems and processes quickly

• Ability to organise own workload, prioritise and multitask

• Good problem-solving skills and ability to use initiative

• Ability to work under pressure, meet deadlines and cope with periods of high workload

• A team player with a positive “can do” attitude, and at the same time able to work independently and be responsible for own remit of work

Our benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.

Our commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.

Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.

To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.

Location

London, Greater London (Hybrid)