Job details

Work Pattern: 20–26 hours per week, worked across 4–5 days, typically weekdays during core office hours. For example, this could look like 9:30am–2:30pm over 5 days, or 9am–3pm for 3 days and 9am–1pm for 2 days. We’re flexible for the right candidate, and exact hours can be discussed at interview. Please let us know your preferred working pattern on your application form.

Salary: Pro-rata based on £25,298 per annum 1 FTE. E.g. 26 hours per week is 0.69 FTE – Salary £17,456.

Contract: Permanent

Line manager: Office Manager

Holiday: Pro-rata based on 25 days per annum plus bank holidays FTE. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location: Between Winchester Science Centre and Wonderseekers HQ, Eastleigh. Onsite presence is essential for the majority of this role, with remote working possible for 1 day per week when working 5 days - this must remain flexible with some weeks full onsite presence being required.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Deadline: We're operating a rolling deadline for this position and actively shortlisting, so don’t wait! Apply as soon as you can, and we’ll be in touch.

The Role

We are looking for a proactive, detail-oriented, and customer-focused Business Administrator to join our dynamic team. This pivotal role supports the smooth operation of our organisation by combining front-line customer service with essential administrative and operational support. The successful candidate will work collaboratively within the Business Administration team and with other departments to ensure a high-quality experience for all visitors and stakeholders.

Key Responsibilities

• Act as the first point of contact for general enquiries via phone, email, and in person.
• Manage end-to-end bookings for school visits, outreach programmes (ECO), sleepovers, badge nights, and special events.
• Deliver exceptional customer service, ensuring all communications are clear, accurate, and empathetic.
• Collaborate effectively as a key member of the Business Administration team, contributing to shared goals with a proactive, communicative, and team-oriented approach - welcoming feedback, avoiding siloed working, and ensuring smooth, efficient processes at all times.
• Support the development and maintenance of business process documentation, actively contributing to the creation of new procedures and ensuring all documents remain accurate, relevant, and up to date.
• Ensure consistent and professional communication by adhering to standardised templates for emails, letters, and other correspondence, promoting clarity and alignment across all business administration activities.
• Coordinate teacher preview sessions and manage post-visit follow-ups.
• Liaise with schools and groups to accommodate SEND requirements and ensure accessibility.
• Maintain up-to-date shared calendars and booking systems to reflect organisational activities and staffing needs.
• Assist the leadership team and Officers with regular project based administrative tasks, as assigned by the Office Manager.
• Ensure smooth office operations, including stock control and implementation of sustainability practices.
• Maintain accurate financial records, including purchase orders, invoices, and purchasing card reconciliations.
• Assist in tracking department KPIs, budgets and evaluation data to support reporting.
• Provide general office administration support, including managing supplies, coordinating equipment and facilities needs, and ensuring the office environment is well-maintained and efficient.
• Coordinate the distribution of staff lanyards and uniforms.
• Perform general administrative tasks such as data entry, photocopying, and scanning or any other such tasks as reasonably required.
• Regular data entry and updating of CRM, website and other data management systems.
• Provide hands-on support for other teams during busy periods, including café/shop service and basic food preparation.
• Assisting with customer facing tasks including school shopping, service on customer admission etc.
• Trained first aider - Provide immediate first aid assistance to visitors and staff, ensuring prompt and effective response to accidents, injuries, or medical emergencies until professional medical help is available.

Person Specification

Essential

• Proven experience in a busy administrative or customer service role.
• Excellent verbal and written communication skills.
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple tasks and prioritise effectively under pressure.
• High attention to detail and accuracy in all work.
• Strong interpersonal skills and a collaborative team player.
• Ability to work independently, take initiative, and solve problems.
• Commitment to delivering outstanding customer service.
• Willingness to support across departments and adapt to changing priorities.

Additional Information

• The post-holder will be subject to a basic DBS check.
• Flexibility to support events or operational needs outside of standard hours may be required.

Ready to apply?

When you are ready to apply, please submit your application through our recruitment portal. No recruitment agencies, thank you. 

You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

Need information in a different format or would like to apply in an alternative way? Just get in touch with hr@wonderseekers.charity or by calling our HR team on 07483 371391.

No recruitment agencies, thank you.