Acres, formerly Subterania and prior to that, Acklam Hall, is a reimagined venue in the heart of Portobello. With a legacy rooted in live music and cultural history, the space now welcomes a new era of weddings, community events, private parties, brand activations, and creative productions. We’re assembling a dynamic team to deliver unforgettable experiences — from soundcheck to last call.
Please note that although we are recruiting for various roles, individuals might be requirement to work across all verticals.
To deliver high-quality, efficient bar service across a range of events.
- Serve alcoholic and non-alcoholic drinks in a timely and professional manner
- Set up and close bar stations, including restocking and cleaning
- Manage token-based drink systems and card-only transactions
- Maintain cleanliness and uphold licensing regulations
- Upsell drinks and support premium service packages
- Work with the Event Support Team to meet event flow and guest needs
- Stock replenishment
- To implement Challenge 25
- Liaise with management & security in the oversight of operations throughout
- Previous bar experience not required, but is desirable
- Alcohol service knowledge (spirits, beer, wine, mixers)
- Excellent interpersonal skills and customer focus
- Confidence with fast-paced, high-volume environments
To provide a warm, professional, and smooth welcome to all guests and serve as a key point of communication throughout all events.
- Greet and check-in guests using guest lists or ticketing platforms
- Provide information, direction, crowd management and flow, and respond politely to guest queries
- Oversee cloakroom (if required) and assist with accessibility needs
- Act as a brand ambassador for Acres and ensure a professional guest experience aligned with our core values
- Monitor guest welfare and report any incidents or concerns
- Liaise with management and security to oversee smooth operation throughout
- Commitment to our Equality, Diversity and Inclusion policy and procedure
- Confident, friendly, good interpersonal and communication skills
- Calm under pressure and able to multi-task
- Knowledge of Front-of-house, box office, or reception roles (desirable)
- Punctual, presentable and a Team player (essential)
- Excellent customer service (essential)
To support the overall operations of events — before, during and after — including setup, safety, and logistics.
- Assist with event setup and breakdown (equipment, furniture, signage, props, decor etc.)
- Support the bar, team, FOH team and technical teams, as required
- Monitor venue cleanliness and report maintenance issues
- Help enforce health & safety policies, crowd management, and fire safety protocols
- Log incidents, lost property, and post-event evaluations
- Liaise with management and security to oversee smooth operation throughout each event.
- Commitment to our Equality, Diversity and Inclusion policy and procedures
- Understanding of event safety and compliance
- Flexible, available, including nights and weekends
- Must be over 18
- Must have the Right to Work in the UK
- Willing to work at flexible times to serve the events industry – evenings, weekends, and holidays
- Reliable, punctual, and professional
- Interested in live events, hospitality, or creative spaces
- Competitive pay
- Training (e.g. Fire Safety, First Aid, Venue Briefings)
- Work experience in a fast-growing event venue.
- Opportunity to learn and grow with a rapidly expanding venue operation.
Please come along to any one of our two recruitment Open evenings where you will learn more about Acres, meet the team and learn more about what we do!
Our management team will be conducting brief interviews so, bring along your up-to-date CV and be willing to tell us why you’d be a good Member of the Squad at Acres.
- Wednesday 3 December, 6pm – 8pm, and
- Wednesday 10 December, 6pm – 8pm
Wednesday 10 December
Casual / Part-time / Events
Competitive hourly rate
Venue Manager and Operations Lead
December 2025
12 Acklam Road, London W10 5QZ