Head Office
Client Services Administrator
Client Services Administrator
London | Corporate Fitness | Administration | Permanent | Full Time
Up to £28,808.00 per annum depending on experience
40 hours per week
No Weekends or Bank Holiday Work
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Client Services Team member to work at one of our high-profile corporate sites in the City of London. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus with excellent customer service being essential in this role. As Client Services Administrator you will support with queries relating to membership, locker rental and personal training and create a professional first impression.
As a Client Services Administrator, you will:
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Pay particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
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Work as part of a team to ensure customer service levels exceed expectations.
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Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
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Management of diaries and client appointments for all departments within the facility.
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Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
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Ensuring the daily cashing up and balancing of tills is completed correctly.
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Ensuring the reception area is always neat and tidy.
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To achieve monthly KPIs.
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Have experience in a customer service focused environment.
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Have outstanding communication and customer service skills.
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Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
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Be a team player with exceptional planning and organization skills with the ability to multitask.
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Have excellent attention to detail.
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Can work in a pressurized environment.
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Be Flexible with a ‘can do’ attitude.
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Have excellent customer service skills.
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Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
Relevant Stories
Sharing memorable experiences.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.
Covering email
Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..
Video interview
The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.
DBS Checks
Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.
Documents
You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.
Your current studies
If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com
Feedback on applications
Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.