Job description

Supporter Care Officer

  Who we are

BRF Ministries is a Christian charity. Our vision is to enable people of all ages to grow in faith and
understanding of the Bible. We resource the spiritual journey of both individuals and the mission
and ministry of local churches.

Whatever  their  age,  wherever  they  are  on  the  journey  towards  God,  our  desire  is  to  see  more
people…
•  growing in understanding of the Bible
•  encountering God and experiencing vibrant Christian faith
•  equipped to exercise gifts in leadership and ministry

We are a values-led organisation and they are at the heart of all we do. Our values are:
•  We respect others

o  We value the contributions of every individual, are honest with each other and allow people

to experiment and try new things

•  We give our best

o  We achieve the best results with the time and resources available

•  We are collaborative

o  We seek opportunities to build relationships and work with others towards shared goals

•  We are adaptable

o  We  have  positive,  can-do  attitudes,  demonstrating  flexibility  in  our  approach  and

determination to succeed

•  We are creative

o  We encourage pioneering ideas and ways of thinking, continually looking for ways to improve

what we do

  The role

Main purpose: To provide excellent customer and support services for BRF’s work.
Reporting to: Engagement Team Leader
Location: BRF Ministries office, Abingdon/ Hybrid (2 days/wk max. remote working)
Hours: Full-time (37.5 hours per week); part time considered for the right candidate
Salary: £26,500

  Main areas of responsibility

•  Respond to customer queries received by telephone, letter, and email, always providing a high

standard of customer service.

•  Process books, subscriptions and events orders received by post, telephone and online.

Bible Reading Fellowship is a charity (233280) and company limited by guarantee (301324), registered in England and Wales

•  Pack and post orders that require sending from the office.
•  Process donations received by all forms, including web donations.
•  Allocate payments received by BACS, cheque, or credit card.
•  Conduct sales ledger reconciliations.
•  Open and distribute the post.
•  Assist in credit control.
•  Manage office stock levels.
•  Assist in processing of renewals and subscription releases.
•  Order office and event stock.
•  Circulate advance copies.
•  Assist finance team with statements to account.
•  Recording gift forms and storing them shared drives
•  Pick and pack courier and post orders
•  Advising colleagues of discrepancies and updates on other systems
•  Troubleshooting,  finding  information  and  actioning  requests  for  auditors,  KCLCT,  Yeomans,

Glassboxx and the other staff members

•  Updating Shopify product data
•  End of day reports

  Skills and experience

Essential
•  Previous experience delivering high levels of customer service.
•  Excellent communication and interpersonal skills, high degree of confident on the phone.
•  Proficiency in using Microsoft Office, order processing and accounts packages.
•  Ability to work well under pressure and to multi-task.
•  Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
•  Reliable and consistent.
•  Ability  to  work  in  a  team  with  a  flexible  and  positive  attitude  towards  sharing  tasks  and

workloads.

•  Strong commitment to the aims of the organisation.

  Benefits

•  25 days’ holiday per annum (increasing by 1 day per full years’ service up to a
maximum of 30 days), plus Bank Holidays  (both pro rata’d for part-time
workers)

•  Additional 3 days off between Christmas and New Year, at trustee discretion
•  Auto enrolment pension scheme (8% employer contribution, 3% employee contribution)
•  Health Shield health care cash plan (after successful completion of probationary period)
•  Flexible  working  opportunities  including  a generous  flexitime  scheme
allowing  employees  to accrue time and earn additional days leave

•  Employee  Assistance  Programme  with  access  to  financial  advice,  career

coaching  and counselling

•  Staff discount scheme

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•  Learning and development opportunities
•  BRF Ministries is proud to be an accredited Living Wage employer

There is an occupational requirement that the role is held by a Christian, as defined by the Equality Act
2010.

To apply, please send a completed application form to peopleadmin@brf.org.uk

By  applying  for  this  role,  you  agree  to  BRF  processing  your  personal  data  supplied  in  your
application  for  the  purpose  of  recruitment  and  selection.  For  further  details  regarding  how  BRF
processes personal data, please visit www.brf.org.uk/privacy-policy/

Closing date: 11:59pm Sunday 11 January 2026
Interview date: We will review applications as they come in and arrange interviews accordingly so
apply early if interested

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