Job Application Pack

Facilities Duty Supervisor
£25,720 per annum | Permanent full-time | 40 hours per week

We are proud to be the official charity of Plymouth Argyle Football Club. For over 25
years it has been our mission has been to inspire and make a positive difference to

Devon and Cornwall Communities.

Our outreach work, and the impact we have on the lives of the communities we
proudly serve, wouldn’t be possible without our incredible people. Trust staff truly
make a difference every day.

Mark Lovell - Argyle Community Trust Chief Executive Officer

Who we are
We are the leading sport for social good charity
in Devon and Cornwall, operating over 2,700
square miles. We utilise the prestige of football
and the reach of the club to inspire, engage,
and help people of all ages, genders, races, and
socioeconomic statuses, with a vision to ‘provide
opportunities to all people within our local
communities by inspiring and empowering them
through sport’.

What we do
Our work across Devon and Cornwall focuses
on removing barriers to participation and
offering opportunities that are accessible to
all communities in our operational area. We
maintain a focus on disadvantaged and isolated
communities, underrepresented groups, at-risk
children, young people, and adults. We strive to
work ethically and transparently in everything we
do.

Our values
We endeavour to uphold six core organisational
values:

Professionalism - our staff are role models,
coaches, mentors, and teachers and must
conduct themselves professionally.
Inclusivity - we believe in fair play and having
open access for all. We aim to celebrate diversity
and focus on the needs of each individual and
community.
Respect - we respect our partners, people, and
communities and aim to gain the respect of
others.
Excellence - we strive for excellence in all we
do to support our beneficiaries and ensure they
reach their full potential.
Honesty - we are open and transparent in all our
work and with the communities we serve.
Pride - we are proud of what the organisation
and its parent club represent.

Our mission
Our mission is to inspire and make a positive
difference to Devon and Cornwall communities
through the power of sport and the brand of
Plymouth Argyle Football Club. In short ‘We are
One Argyle.’

Our work strands focus on six key areas, all
aligning with our strategic aims which are to:
Empower people in the communities of Devon
and Cornwall to overcome inequalities and
raise aspirations by providing opportunities and
accredited attainment.
Promote physical participation and wellbeing
by encouraging healthier lifestyles and removing
barriers to participation.
Inspire supporters to engage with our
community outreach programmes.
Improve our systems and structures to ensure
we provide quality, efficient services that are value
for money.
Understand and measure the impact of our
programmes on the community.

Equality, Diversity and Inclusion
Argyle Community Trust is an equal opportunities employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Safeguarding
Argyle Community Trust is committed to safeguarding, protecting the welfare of all participants in our
programmes and promoting robust policies to ensure that our staff and volunteers adhere to safe practices.
Where regulated activity forms a part of the job role, the successful candidate will be subject to undertaking
enhanced DBS checks prior to employment.

Candidates are advised that in order to identify any matters that might relate directly to ACT’s legal duty to
meet the safeguarding requirements set out in KCSIE, online searches may be carried out on short-listed
applicants in order to identify incidents or issues related to a candidate’s suitability to work with children.

Position:
Location:
Offices:

Salary:
Contract:
Hours:
Reports to:

Facilities Duty Supervisor
Plymouth
Manadon Sports Hub, PL5 3FD
Central Park Hub, PL2 3DG
Sherford Sports Hub, PL9 8FD
£25,720 per annum
Permanent, full-time
40 hours per week, evening and weekend working will be required
Facilities Operations Manager

Argyle Community Trust is looking to appoint an energetic and proactive individual to take on shift
management responsibility of our community facilities. This role offers the opportunity to work closely with
the Operations Manager where you’ll support the planning and delivery of practices that aim to provide our
customers and staff with an enjoyable and first-class experience.

As Duty Supervisor, you will be responsible for coordinating the day-to-day operation of our community
facilities. You’ll supervise and motivate a team of staff, ensuring that daily tasks are delegated and completed,
the facilities are safe and fit for purpose, and our customers are the centre of attention.

You’ll be a driving force behind our programmes, activities, and services, fostering an environment where
people of all ages can come together to socialise and access valuable resources. You’ll provide support
across all our departments, prioritising your time to ensure that operational needs are met and are proactively
attended to, helping us reach our full potential. You’ll be passionate about enhancing the visitor experience,
ensuring that the duty team uphold and deliver the highest standards.

How to Apply

If you can meet the specifications and would like to become part of the Argyle Community Trust team, please
complete our online application form https://hr.breathehr.com/v/facilities-duty-supervisor-43243 You will
be given the opportunity to upload a covering letter and CV should you wish to do so however, for safer
recruitment purposes, we do not accept application by CV only.

If you would like further information or wish to discuss the post contact ACTrecruitment@pafc.co.uk.

For more information about the work of Argyle Community Trust and our strategic aims visit https://
argylecommunitytrust.co.uk/about-us/.

Closing date for applications - Sunday, 26 October 2025

Shortlisting - Monday, 27 October 2025

Interview Date -Tuesday,  4 November 2025

JOB DESCRIPTION

Primary Objectives of the Role

•  Supervise the of the day-to-day operation of the facility, ensuring daily tasks are delegated and

completed in an efficient manner and on time.

•  Ensure the facility is safe, clean, and welcoming, paying particular attention to presentation and

cleanliness standards.

•  Ensure that all staff and visitors comply with health and safety policy, safeguarding policy and the

normal operating procedures and emergency action plans.

•  Provide high-quality customer service standards, aligned with the customer care plan, ensuring that

all visitors enjoy their visit and experience.

•  Supported by the Operations Manager, coordinate the development, implementation and monitoring
of day-to-day operational processes and procedures, ensuring optimum output from the duty team.

Supervise and Deliver

•  Lead an efficient and high-performing duty staff team, ensuring that each staff member is clear on their

tasks and duties to optimise productivity and customer service.

•  Manage the completion of daily tasks and procedures, including opening, closing and security checks.
•  Cover front of house and office duties as required.
•  Support front of house with the handling of booking enquiries, complaints, and emergencies.
•  Support the food and beverage service, maximising every opportunity to encourage customer spend

through the bar, café, and reception.

•  Support the induction, training, development, and performance of team members.
•  Undertake other duties as may be reasonably requested and required by the senior staff team.
•  Work across all Trust community venues to meet operation needs.
•  Prioritise tasks which achieve personal KPIs and revenue targets set out and agreed with the Operations

Manager.

•  Champion the delivery standards of our front of house services, focussing on improving the visitor

experience and customer journey.

•  Coordinate the booking renewals process, supported by the front of house team.
•  Support the Caretaker with administration tasks to ensure records are kept up to date.
•  Lead on stock management across all facilities.
•  Be available to cover and swap shifts within 24hrs notice.

Expertise and Best Practice
•  Collaborate with other departments to identify ways to enhance the overall on-site experience of

internal provisions and its participants, key users, and staff.

•  Undertake training and CPD, taking responsibility for your ongoing professional development.
•  Use measurable performance indicators to assess and report on impact of existing processes and

•

procedures.
Identify new processes which could be implemented to improve day-to-day facility operations,
focussing specifically on ways of becoming more efficient to reduce staff labour time and resource.

•

Safety and Compliance
•  Supervise the health and safety of the facility, in accordance with all associated risk assessments,

including prioritising and reporting any maintenance issues and defects to the Caretaker.

•  Supervise the day-to-day financial tasks, ensuring monitoring, handling, and controlling processes

are adhered to, including cash & card transactions, and daily reconciliation.

•  Monitor the usage of the on-site car park to ensure all vehicles are parked appropriately and safely.
•  Supervise and coordinate all normal and emergency operating procedures whilst on shift.
•  Ensure the reporting of accidents, incidents and near misses is done efficiently and in a timely

manner.

Customer Focus

•  Consult proactively with service users, partners, stakeholders, and employees with the aim of

maximising participation and customer satisfaction.

•  Work with the Operations Manager to evaluate both internal and external feedback and take

appropriate action with a view to continuously improve service.

•  Advocate partnership working, both internally and externally, with the aim of improving customer

retention.

•  Represent the Trust at meetings and network events with relevant external stakeholders.
•  Consistently raise performance of the team by promoting and encouraging a customer first

approach, aligning practice with our customer care principles.

•  Supervise and support the handling of general and bookings enquiries, including the use of bookings

platforms and CRM systems.

Core Responsibilities

•  Prioritise Health and Safety and Safeguarding when planning and delivering to ensure that the Trust

protects the welfare and safety of all staff, volunteers, and participants.

•  Enhance the reputation of the Trust by creating positive relationships within local and national

networks.

•  Strive for quality & high standards, setting clear expectations and upholding Trust values.
•  Take personal responsibility for executing your duties, understanding policies, and following

procedures.

Person Specification
Qualifications and Experience

E

E

D

D

E

D

E

D

D

E

E

D

E

Level 3 in a specific discipline related to leisure / business operations

A minimum of 2 years’ experience of working in a customer facing environment

Experience in successfully supervising small staff teams, volunteers, and external partners

Experience of implementation of financial control methods and practices

Experience of formulating, implementing, and reviewing customer services

Experience of facilitating and monitoring compliance of Governance

Knowledge And Understanding

Extensive knowledge of health and safety best practise and legislation in leisure

Ability to undertake high level admin tasks

Understanding of industry standards relating to facility management and leisure operations

Knowledge of software applications and bookings systems

Knowledge of effective communication strategies

Excellent (current) knowledge of local needs relating to sports and community outcomes

In depth understanding of developing, monitoring, and reporting on working practices

Core Skills and Attributes

Excellent coordinator with the ability to understand the needs of customers and external stakeholders

Excellent organisational and project management skills with the ability to problem solve

Excellent attention to detail and risk management

Ability to create a strong team culture and work independently

A creative, can-do and solution-orientated approach to work, with the ability to solve problems.

Staff Skills and Attributes

Proven relationship-builder at all levels with strong interpersonal skills

Behave in an inclusive and respectful way, always representing the positive EDI values of the Trust

Ability to accurately convey meaning and deliver information in a clear and engaging way including face to face
presentations and written materials

Understand obligations regarding confidentiality, information sharing and GDPR

Good standard of English in both written and verbal communication; effectively conveying information at an
appropriate level at an appropriate level

Respond positively to feedback and strive for high standards and excellence in all aspects of the role.

Relationships

Key Internal Relationships

Key External Relationships

Head of Facilities

Facility clients and clubs

Facilities Operations Manager

External Groups and Group Leaders

Designated Safeguarding Officer

Local Community residents and visitors

Health and Safety Manager

Remit Managers and staff

Benefits - WHy work for us?

We aim to ensure we look after our staff welfare and provide fair opportunities across the charity. Argyle
Community Trust offers incentives and progression based on key performance indicators, appraisals and
added value to the Trust.

Relevant qualifications and training

Ticket incentives for staff

An opportunity to buy back on holidays

Free access to courses for your children across
Trust provisions

Club kit

Other Benefits

Holiday allowance based on service - After five years of service your holiday
entitlement will increase by one day each year, enabling you to increase your
holiday allowance by up to four days

Healthcare Cash Plan after successful completion of probation, not contrac-
tual but based on how the charity performs

Role Dependent Benefits
The Trust will also consider individual requirements needed to
complete a role including:

Work mobile phone with some allowance for
personal usage

Use of company vehicle for work purposes only

Car allowance

Plymouth Argyle Football in the Community Trust trading as Argyle Community Trust
Plymouth Argyle Football Club, Home Park, Plymouth, Devon, PL2 3DQ
www.argylecommunitytrust.co.uk
community@pafc.co.uk
01752 522202

Scan to view our 2022/23
Impact Report

@argyletrust

Company Number 06797988
Registered Charity Number 1128906
VAT number 478581341