Client Adviser

Client Adviser Luton - we are seeking a practitioner with experience of casework, safeguarding and multiagency working. You may currently be working in a variety of settings, including in a school or family support setting. 37.5 hours per week, based at our Luton Centre. We would particularly welcome applications from Polish or Romanian speakers who are also fluent in English. Salary £25,000. A trainee position could be available for the right candidate. LAWC is an organisation run by women for women. Our purpose – ‘Challenging gender inequality, creating a safer, healthier, and more equal society for women in Luton and Bedfordshire’.

• Location
• LAWC, Luton, LU15BB
• Contact Name
• Ms Caroline Cook
• Contact Telephone
• 01582 416783
• Contact Email
• admin@lawc.org.uk

• Salary
• £25,000
• Hours
• Full Time
• Contract
• Permanent
• Placed On
• Tue 30th September, 2025
• Closes
• 12:00pm - Mon 6th October, 2025
• Sport / Activity
• Exercise Class,Multi-Activity,Walking,Mental Healthand 2 others.
• Job Reference
• Client Adviser
• Interview Date
• Thu 9th October, 2025

About Client Adviser

JOB DESCRIPTION

Adviser Team Leader

n/a

Luton All Women's Centre, central Luton. This is a Centre based role.

Full time of 37.5 hours per week

Permanent, subject to probation

£25,000 for someone with relevant experience; or could be offered as a trainee role on a lower rate for first 6-12 months.

It is a Genuine Occupational Requirement for all applicants to be female (Schedule 9, Part 1 of the Equality Act 2010 applies).

Luton All Women's Centre works mainly with women who have experienced some kind of abuse or trauma, with many struggling with poor mental health due to these experiences. We work with women with complex emotional and practical needs, aiming to deliver a programme of services and interventions that empower and enable women to move towards recovery. We also work to challenge gender inequality in all its forms.

Job purpose

The main purpose of the post is to provide high quality practical and emotional one-to-one support for women who have, or are experiencing, domestic or other forms of abuse or trauma. They may also be experiencing poor mental health and wellbeing. It will also include facilitating group work and other activities as required. This role includes individual client work, running groups, working closely with other LAWC/BWC staff and partner agencies and case management. We expect that the post holder is able to work across the range of other issues that the Centre works with, including mental health, childhood sexual abuse, harmful practices and women with low self esteem and confidence issues (subject training will be offered).

The post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Relevant experience essential for this post will include at least some of the following: - direct work with female survivors of domestic violence, supporting women involved with Children's Social Services, substance misuse agencies, housing and mental health agencies, and working within safeguarding procedures. Also essential is the need to adopt and promote a strong partnership approach to service provision. Ideal candidates may for example come from a social work, school, family work or other setting where they are used to working professionally and in a casework type role.

Once established in the role, there may be the possibility for the postholder to deliver information/educational sessions in different settings and to represent LAWC at events. They could also deliver sessions internally for clients and/or professionals. They need the ability to work in a trauma informed and holistic way with clients.

Principal duties and responsibilities

Client Support and Casework

• To provide a programme of delivery including support groups and one to one services for women who are victims of, or have experienced, domestic or other forms of abuse. To work with women who are struggling and need advice, practical and emotional support, or signposting to the help they need.
• To create individual support pathways to enable women to access a range of services.
• To establish networks with organisations who will be able to provide a wide range of services for women.
• To maintain records of clients accessing services on the electronic recording system.
• To provide evaluations of 1-1 work and support groups.
• To ensure all relevant information is collected and collated for evaluation.
• If required, to identify and network with groups and organisations who provide advice and support for women who are victims of, or have experienced, different forms of abuse or trauma, including domestic abuse.
• To support the delivery of domestic abuse and other programmes/groups run by LAWC/BWC.
• To actively participate in the delivery of all LAWC general services and activities including support groups, events, conferences and attendance at external events and functions.

Administration

• To carry out any administrative tasks which arise through delivery, including the maintenance of confidential records in line with agreed systems, LAWC policies and the requirements of the Data Protection Act.
• To contribute to LAWC's overall monitoring and evaluation systems, including the production of any reports requested by the line manager or chief executive.
• To prepare general correspondence to a professional standard.
• Other general administration tasks including photocopying, scanning documents, etc.

General

• To attend team meetings, supervision sessions and performance reviews as required.
• To make full use of regular supervision sessions, to actively participate and contribute to staff meetings and to participate in relevant training.
• To work as a team player - to develop and maintain positive relationships with others - LAWC staff, clients and others outside LAWC, and co-operate and support with the team to achieve objectives.
• To work flexibly as a member of the team, and to contribute to the smooth running of LAWC/BWC, including the sharing of relevant information and expertise.
• To actively participate in supporting the team with meeting, greeting and assessing LAWC/BWC clients, and assisting with other projects and initiatives as requested.
• To be aware of, and follow, all current LAWC policies and procedures.
• To uphold at all times the LAWC health and safety requirements, and ensure that all women accessing LAWC services comply with these requirements to ensure personal health and safety.
• To work within and actively promote LAWC's equality and diversity policy and to work in an anti-discriminatory manner at all times.
• To contribute to the development of services as required.
• To work occasional unsociable hours as required.
• To provide cover for other team members in their absence.
• To carry out any other duties and responsibilities which are commensurate with the post, that are within the employee's skills and abilities, whenever reasonably instructed by the line manager or chief executive.

It should be noted that the above list of principle duties and responsibilities is not necessarily a complete statement of the final duties of the role and is intended to give an overall view of the position and should be taken as guidance only.

• It is LAWC's policy that applicants should have objective distance in their work and not have been service users of LAWC or other domestic abuse/other related support services within the 12 months prior to the application.
• This post is subject to an enhanced DBS disclosure.
• It is a Genuine Occupational Requirement for all applicants to be female (Schedule 9, Part 1 of the Equality Act 2010 applies).

Supporting Documents:

LAWC Seeks New Members Of Staff Sept 2025 (PDF, 144 Kb)

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