Job Introduction

🌟 Join Our Team as an Out of Hours Care Coordinator – Make a Difference When It Matters Most! 🌟

Are you passionate about providing compassionate care and ensuring every community member receives support when it’s needed most? Do you thrive in dynamic, fast-paced environments and excel at coordinating teams and services? If so, we want to hear from YOU!

✨ About the Role:
As our Out of Hours Care Coordinator, you’ll be the heartbeat of community care during evenings and weekends, guaranteeing seamless, high-quality support for our users. You will coordinate care schedules, build strong communication channels with families and carers, and make critical decisions that impact people’s lives — all while working in a passionate, supportive team committed to excellence.

🌟 What You’ll Do:  

Lead with Compassion & Precision:  

• Manage and optimize care schedules and rotas, tailoring services to each individual’s needs and preferences.
• Act as the go-to contact during evenings and weekends, handling emergencies with calm expertise.
• Engage proactively with users, families, and carers, ensuring everyone’s needs are met and expectations are exceeded.
• Work with internal and external health professionals to facilitate smooth home visits and integrated care.
• Organize training, quality assurance visits, and team development opportunities to elevate our service standards.
• Collaborate closely with the Care Team to ensure everyone is supported and informed.
• Participate in interviews and onboarding, helping us find and grow our outstanding care team.

Keep Everything Running Smoothly:  

• Monitor attendance and scheduling, ensuring every visit is completed on time.
• Communicate effectively about absences and schedule changes to ensure no one is overlooked.
• Maintain detailed records and documentation that support quality, safety, and compliance.
• Share user feedback, report incidents, and contribute ideas for continuous improvement.
• Identify opportunities for business growth and enhanced service delivery.

Champion Safety, Dignity & Respect:  

• Uphold all policies related to safety, confidentiality, and safeguarding.
• Escalate concerns immediately to protect our service users and staff.
• Ensure all practices Respect human rights, promote independence, and preserve dignity in every aspect of care.

🔑 What You Bring:  

• Experience in care coordination or a similar healthcare role.
• Exceptional communication and empathy skills.
• Calmness under pressure and quick decision-making abilities.
• Strong organizational and problem-solving skills.
• Knowledge of healthcare regulations and best practices.

Why Join Us?
At Avante Care and Support, we’re more than just a care provider — we’re a community dedicated to making every moment meaningful. Join us and become a vital part of transforming community care, delivering smiles, dignity, and independence every day.  

Ready to make a difference? We’d love to hear from you!

Apply