Job Vacancy: Guest Experience Host

Reports to – Head of Guest Experience

Hours – Casual hours across 7 days a week including evenings and weekends.

Salary – £12.21 per hour

Purpose of role:
As a Guest Experience Host, you’ll be the welcoming face of Tyne Theatre & Opera House helping creating magical moments for every audience member.

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests.
• Checking tickets, directing guests to seats and provide additional assistance as required.
• Support audience members with accessibility needs and ensure inclusivity
• Monitor the auditorium during performances, ensuring comfort and compliance.
• Prepare and serve refreshments, ice cream, confectionary and merchandise.
• Operate tills and handle cash/ card transactions accurately.
• Restock bars, café and kiosk points.
• Uphold hygiene standards.
• Provide quick and efficient service during busy pre-show and interval times.
• Promote and upsell Products to maximise revenue
• Assist with cellar upkeep, cleanliness and stock rotation.
• Maintain cleanliness of all public areas.
• Respond to guest enquiries and resolve issues promptly, escalating to the Duty Manager when necessary.
• Assist with crowd management and evacuation procedures .

This is a rolling recruitment, to apply please send your CV to jobs@ttoh.uk with the subject line ‘Guest Experience Host’.