Citizens Advice Braintree & South Essex Limited
25,867 - 28,727 per year
Lincoln
Full-time
13th October 2025

Telephone and Digital Debt Adviser - Lincoln

Apply before 11.59pm on 13 October 2025.

Job summary

  • Salary
  • £25,867 - £28,727
  • Location
  • Lincoln
  • Workplace
  • Office based
  • Contract
  • Permanent
  • Hours per week
  • 37.5

How to apply

You can check for more information and how to apply.

About the role

Telephone and Digital Debt Adviser - Lincoln

We are looking for a well organised trainee or fully competent Debt Caseworker to join our new national call centre. The successful candidate will undertake relevant training to provide an in-depth casework service to clients, working on telephone and digital services. This will include full support and development offered.

The successful candidate will need a good working knowledge of money and debt advice, or transferable skills to meet the Financial Conduct Authority , Money Advice and Pensions Service and other standards and achieve high quality outcomes. Must have the ability to prioritise cases, manage a full caseload efficiently as well as the ability to work as part of a team. Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.