Are you a proactive data professional ready to use your skills to make a real difference to the Armed Forces community?

Services Data Analyst is an integral role within our Quality Assurance Team, where you will use the power of data and analysis to help our Services Directorate deliver operational excellence, drive improvements, and meet our charitable objectives.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What You'll Be Doing:

As our Services Data Analyst, you will be crucial in translating raw data into actionable intelligence that drives our mission.

• Strategic Insights: Research, analyse, and prepare both qualitative and quantitative data and trends to inform strategic decisions and service development.
• Performance Reporting: Design, produce, and innovate our Services Directorate performance dashboards and scorecards, ensuring accurate and regular reporting.
• Stakeholder Partnership: Work closely with teams across the Directorate to fully understand their data needs and support them in meeting strategic objectives.
• Data Quality & Compliance: Collect data, develop data collection solutions, conduct audits to improve data quality, and ensure all processes are secure and compliant with GDPR and other legal requirements.
• Driving Improvement: Analyse Key Performance Indicators (KPIs) to identify outcomes, inform improvement plans, and proactively implement new initiatives to enhance data use.
• Data Culture: Support the Head of Quality Assurance in embedding a culture of evidence-based decision-making through effective training and presentation of insights.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

Employee benefits include:

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.