Job summary

Employer heading

Apprentership Customer service level 2

Apprentership

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

An exciting opportunity has arisen for a full-time Apprentership to work within the Juniper Centre, Moseley Hall Hospital site.

Our Staff provide assessment, specialist support, treatment and care planning for service users with both functional and organic mental health problems.

You will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.

We are looking to recruit a confident and dynamic person to greet patients and provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments and monitoring attendance is part of the role and this will involve the use of electronic systems.

The reception is open 5 days a week, between the hours of 8am-6pm. The appointee would need to cover a shift pattern working along side colleagues to ensure the service needs are met.

We are looking for someone with an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, they need to be IT literate and have a desire to grow and succeed within the organisational structure.

Main duties of the job

The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.

You will work in conjunction with other team members. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.

Ambassadors for the trust being on front desk doing face to face contacts facilitating the meet and greet of people upon them entering the building, dealing with all enquires appropriately. Signposting telephone calls to relevant departments. Issuing out keys, fobs, and alarms. Over seeing the day to day running from a reception perspective i.e. maintain supplies of booklets, preparing posters and display boards, actioning email requests to facilitate the requirement contained within it for both reception and outpatients.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person specification

Training and Qualifications

Essential criteria

• English & Maths GCSE at Grade C or above/grade 4-9 Willingness to learn and complete further training relevant to the role.

Knowledge and Experience

Essential criteria

• Knowledge of Microsoft packages word/ excel/outlook

Desirable criteria

• Experience of dealing with people over the telephone and assisting with enquiries

Skills & Abilities

Essential criteria

• Good communication skills (written and verbal) Good interpersonal skills Attention to detail

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

• Name
• Tara Bacciochi
• Job title
• Business support manager
• Email address
• tara.bacciochi@nhs.net
• Telephone number
• 0121 301 5702

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