Family Stories Officer
Are you a passionate storyteller looking for your next career challenge?
Are you a strong relationship builder wanting to to make a difference to the lives of Great Ormond Street Hospital families by amplifying their voices for positive change?
Join our fantastic Family Stories Team in shining a spotlight on the voices that matter most – our patient families. As a Family Stories Officer, you’ll have the opportunity to use your storytelling skills to share the real experiences of families who have been supported at the hospital, helping to drive awareness and inspiring action. You’ll work closely with children and families at Great Ormond Street Hospital to share their experiences in a way that inspires support, raises awareness, and makes a real difference to the families we support.
If you love building meaningful relationships and telling stories that matter, this is your chance to work alongside families at GOSH to help bring their powerful experiences to the world.
Salary
The salary for this position is £36,816 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Build strong relationships with hospital and charity staff to identify GOSH patient families to work with to tell their stories.
- Conduct sensitive interviews with patient families about their experiences at GOSH, ensuring confidentiality and consent, to capture their stories in a thoughtful way.
- Lead on stewarding key family relationships for GOSH charity campaigns such as RBC Race for the Kids and Christmas
- Champion diverse and inclusive storytelling, ensuring that family stories reflect the wide range of communities supported by GOSH.
- Support families to feature across fundraising and awareness campaigns, including chaperoning them at events or helping prepare for public speaking.
- Manage and update our family story portfolio using our story & content database, ResourceSpace, ensuring compliance with GDPR and best practice in asset management.
Skills, Knowledge and Expertise
- Strong written and verbal communication skills, with the ability to sensitively interview families and identify powerful story angles.
- Experience of building strong, trusting relationships with vulnerable individuals.
- Excellent organisational skills with the ability to manage competing priorities and meet tight deadlines.
- Good IT skills (e.g. Outlook, Microsoft Teams) and ability to work independently to improve processes.
- Proven experience in database management or administration.
- Knowledge of child safeguarding and consent best practices.
How to apply
Click on the apply button where you'll be taken to a short application form to complete.
Closing date: 13th October 2025
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here
https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact recruitment@gosh.org
Documents
Our Hiring Process
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.