NORFOLK COMMUNITY LAW SERVICE

PERSON SPECIFICATION

Family Legal Services Officer

•  Experience in an administrative role Essential
•  Confident in speaking with a range of people over the telephone Essential
•  A commitment to issues of equality and diversity and an understanding of barriers

to accessing services Essential

•  Ability to listen and communicate sensitively and effectively, both orally and in writing

Essential

•  Demonstrable experience/understanding of the importance of teamwork Essential
•  Strong IT skills, especially Microsoft Office packages, with an ability to pick up new

packages Essential

•  Ability to plan and prioritise work Essential
•  Ability to be self-motivating and self-managing Essential
•  Ability to deal with emotional situations calmly and objectively Essential
•  Attention to detail Essential
•  Ability to attend occasional out of hours meetings and events as required

Desirable