The Direct Dialogue Fundraising Manager, which we call The Channel Manager – Direct Dialogue helps people with sight loss live the life they choose by strategically developing the Face-to-Face and Telefundraising channels. The role-holder’s key focus is strategically managing campaigns to deliver new recruits at the best cost-per-acquisition and retaining existing supporters to deliver the best lifetime values, thereby generating significant net income to support the charity’s work. Role involves ensuring full compliance with all the relevant legislation and with Guide Dogs’ expected standards, and the management of reputation risk for the organisation in relation to these channels.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

More details can be found in the attached candidate pack and job description.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

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The job holder must have proven experience in Direct Dialogue management in the charity sector (whether Face to Face or Tele-fundraising).

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The post holder must be able to demonstrate a track record in direct dialogue fundraising, handling a sizeable budget, as well as demonstrating good analytical skills and an understanding of Return on Investment.

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Have a track record in managing and leading teams based across the country

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Experience in implementing strong compliance programmes to ensure best practice & quality conversations.

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Demonstrable knowledge of Fundraising Regulator Code of Practice, Institute of Fundraising Best Practice, GDPR, Gambling Commission, Charities Act and HMRC tax and gift aid legislation.

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Excellent written, analytical and oral skills. 

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Be a strategic thinker, must be able to demonstrate a proven track record of developing and implementing effective and successful strategies, particularly within direct dialogue fundraising.

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Excellent organisation and project management skills. 

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Excellent leadership skills. The jobholder will deal with all levels of staff, temporary staff and external suppliers, and must demonstrate the ability to communicate effectively and establish constructive working relationships. 

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Ability to lead discussions, challenge assumptions and influence decision making.