Job Description
Reports to
Version No.
Date
Location

General Maintenance Operative
Senior Site Manager
1
February 2022
Newtown (Travel required)

Purpose of role
To undertake general maintenance works (installation, repair and maintenance)
at both Commercial and Domestic sites as required by the business.

1.  Main duties and Accountabilities

Undertake general maintenance and repair works at domestic properties and
commercial buildings in accordance with Building Regulations. Such works
may include but are not limited to:

•  Undertaking Kitchen and bathroom replacements including basic plumbing,

tiling and flooring in occupied and un-occupied properties.

•  Carry our repairs to the fabric of a building, for example repairs to walls,
doors, door frames, skirting boards or plaster damage to internal walls

•  Decorating
•  Maintain plumbing and drainage systems, for example basic repairs to WC

systems, leaking taps and unblocking drains

•  General clearing work
•  Ordering of materials from local and national suppliers in accordance with

EOM’s procurement policy.

•  Transporting, loading and unloading of materials
•  Ensure that all works that you undertake conform to relevant standards,

legislative requirements, polices and protocols in accordance with Company
procedures and safety Standards.

•  Maintain a clean, safe working environment at all times for yourself and your
colleagues, moving and disposing of debris as required and storing tools
securely when not in use.

•  Assist with the completion and timely submission of quotes and other internal

paperwork in accordance with company requirements.

•  Liaise with customers to undertake work in their homes in a timely and

convenient manner

•  Be available and respond promptly to emergency call outs on a rota basis as

and when required by the organisation.

•  Ensure the company vehicle is stocked correctly in order to carry out tasks,

kept clean and checked regularly.

•  Ensure that vehicle housekeeping is undertaken regularly and that all vehicle

stock is stored appropriately and safely within the vehicle

•  Undertake training to improve knowledge and skills as required
•  Represent the company positively at all times in accordance with the

company Code of Conduct, building a positive relationship with customers.

•  Carry out such other duties and responsibilities as may reasonably be

directed by Management

2.  Customer Services
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To provide excellent customer service to internal and external customers
Ensure regular contact with the customer throughout works
Liaise with both internal and external contacts in a friendly and helpful
manner in order to uphold and strengthen the values of EOM and the
wider Barcud Group.

3.  Communication, Collaboration & Team working
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Promote close communication with colleagues
Assist colleagues to support the delivery of excellent services.
Work collaboratively with colleagues across the Barcud Group to ensure a
joined-up approach to service delivery.
Establish and maintain good relationships with colleagues, suppliers and
customers
Mentor apprentices, trainees and work placements as and when required.

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4.  Planning & Organising
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Manage own time to ensure that personal objectives are achieved.

5.  Administration
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Be responsible for all own personal administration, ensuring data is held
and processed in line with GDPR regulations
Maintain both manual and computerised record and filing systems in line
with internal processes and audit requirements
Use the appropriate technology as instructed by management

6.  Health & Safety
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Take responsibility for own Health & Safety.
Ensure that all work is undertaken in accordance with the current health
and safety legislation and undertaken in a diligent manner

7.  Generic
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Take responsibility for own personal development.
Foster a climate of continuous improvement, participating in service
improvement projects as and when required.
Actively promote the Barcud Group’s Welsh Language scheme, and be
aware of and act in accordance with the requirements of Equality &
diversity legislation.

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Be aware of, and act in accordance with, the Group’s Confidentiality
Policy, and the requirements of the Data Protection Act.
Promote a positive image of EOM and the wider Barcud Group.
Undertake any other duties commensurate with the level of the post as
required by the company.

Signed by member of staff:

…………………………………………………….

Date:

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Signed by Line Manager:

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Date:

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