Post : Deputy Shop Manager

Location : Bishop Auckland

Reporting to : Shop Manager

Budget Responsibility : Defined budget(s) for specified shop(s)

Hours : 22.5 hours per week

Salary : £14,578 per annum

Are you looking for a fast-paced, rewarding, and hands-on role where no two days are the same? Do you have a passion for sustainability, great customer service, and working as part of a dedicated team?

We’re looking for an enthusiastic and energetic Deputy Shop Manager to join our exceptionally busy Bishop Auckland Charity Shop team! This isn’t your average shop floor job—it’s a high-energy environment where you’ll be the driving force behind getting hundreds of donated items from bags to the shop floor!

If you thrive under pressure and enjoy a challenge, this is the perfect opportunity to make a real difference, supporting our vital charity work.

ROLES & RESPONSIBILITIES

· Customer Service: Provide friendly, engaging, and efficient service to all our donors and customers.

· Merchandising & Display: Creatively arrange stock to maximize sales and create an appealing shopping environment.

· Sales & Till Operation: Confidently handle sales transactions and cash handling.

· High-Volume Sorting: Efficiently and quickly process hundreds of bags of incoming donations (clothing, accessories, bric-a-brac, books, etc.).

· Quality Control: Accurately select items suitable for sale, identifying designer, vintage, or high-value items, and correctly discard or recycle unsaleable goods.

· Pricing: Research and accurately price a wide variety of items to maximize revenue while ensuring they offer great value.

· Stock Rotation: Organise and manage the stock room, ensuring a constant and fresh flow of items is ready for the shop floor.

· Teamwork: Coordinate closely with the retail team and volunteers to meet daily sales targets.

· Manual Handling: While mostly lighter items, the role involves frequent lifting, bending, and moving heavy bags and boxes of donations.

· Shop Maintenance: Help keep the shop floor, storage areas, and displays clean, tidy, and safe.

What You Need:

· Exceptional Pace and Energy: You must be able to maintain high productivity and focus throughout the day in a physically demanding role.

· Superb Organizational Skills: You can handle large quantities of different items and keep the processing area tidy and efficient.

· Product Knowledge: A strong interest in fashion, brands, or general household goods is highly beneficial (or a quick learner!).

· Reliability: You are dependable and understand the critical nature of this role to the shop’s operation.

· A “Can-Do” Attitude: You enjoy working as part of a team and are happy to get stuck into any task required.

· Great Team Player: You are reliable, supportive, and communicate well with colleagues and volunteers.

· Customer Focused: You enjoy engaging with the public and have excellent communication skills.

· Flexible: You are willing to adapt to changing priorities and tasks throughout the day.

· Working pattern: A monthly rotation of a three-day working pattern, including weekends and bank holidays, must be available to cover in other shops within the wider retail team as required and occasional travel to team meetings.

· Previous retail or charity shop experience is a bonus, but not essential—a great attitude is!

What We Offer:

· The chance to be a key player in an operation that makes a huge impact on our charity’s vital work.

· A fun, dynamic, and supportive working environment where you see new things every day.

(We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.)

Previous applicants need not apply.

For questions about the job or to arrange an informal visit contact:

Gerry Weetman- Head of Retail & Lottery

Telephone: 01642 628930

Email: gerry.weetman@butterwick.org.uk

Job Type: Part-time

Benefits:

• Additional leave
• Company events
• Company pension
• Enhanced maternity leave

Work Location: In person

Application deadline: 12/12/2025