ADVOCACY AND
REGULATORY
ENGAGEMENT Lead
Appointment brief
October 2025

Hannah Whittington
Director , Harris Hill Ltd
020 7820 7302
hannah.whittington@harrishill.co.uk
www.harrishill.co.uk

BACKGROUND

Consumers International is the world’s leading network of consumer organisations,
uniting over 200 Members in more than 100 countries. Together, we work to protect
and empower consumers everywhere, championing their rights and ensuring their
voices shape products, policy and practice.

We collaborate with our Members and partners to tackle critical, systemic issues
that affect people as consumers. As the only independent global advocate for
consumers, we represent their interests in international policy forums and the global
marketplace – helping to shape systems that are fair, safe and sustainable by design.

Joining Consumers International means contributing to bold, cross-border solutions
at the forefront of consumer rights. Explore a selection of our recent achievements
here.

OUR VALUES

The Consumers International team strives to live the following values:

Leadership

• Making tough trade-offs to ensure we deliver against strategy.
• Charting a path forward – listening to other perspectives, while being

independent of those perspectives.

• Self-starting, motivated to put ourselves in leadership positions and

drive forward pieces of work.

• Striving to bring others with us – colleagues understand the direction

we are taking and our reasoning. Viewpoints are sought at key
moments and delivery is orientated around the strategy.

Inclusivity

•

In delivering our strategy, creating the space to listen and understand
views, and diversity of participation and representation.

Caring

• Caring about the career development and success of our colleagues

and how our team collaborates together.

• Caring about the future of consumers and members and achieving

impact for them through our strategy and change agenda.

Innovation

• Pursuing new creative ideas that have the potential to change the

world.

Agility

• Adapting quickly in response to opportunity.

Efficiency

• Generating the greatest impact for the least effort. Keeping it simple

and systemising for efficiencies.

Excellence

• Delivering work to the highest standards with professionalism and

integrity. The quality of work is evident to all.

Passion

• Passion for a safe, fair, and sustainable marketplace for consumers
drives our impact and the achievement of our organisational goals.

• Engaging with energy and excitement.

JOB DESCRIPTION

Job title: Advocacy and Regulatory Engagement Lead

Location: Remote

Reports to: Director, Fair Digital Finance

Contract: Full-time, fixed term (3 years)

Salary: Up to £45,000 per annum

Deadline: 9am, Friday 7th November 2025

Purpose of the role

We are seeking a strategic, collaborative and results-driven Advocacy and Regulatory
Engagement Lead to drive impactful policy and regulatory engagement under the Fair
Digital Finance Accelerator. The role will shape and implement advocacy and regulatory
relations strategies to strengthen consumer protection and resilience in digital finance,
particularly in instant interoperable payment systems.

Working closely with consumer associations, regulators, policymakers and global
partners in the digital finance ecosystem, and with a focus in low- and middle-income
countries, the Lead will ensure that the voice of consumers informs digital finance reform.
The successful candidate will combine political acumen, relationship-building skills and a
network mindset.

Why join us?

• Play a leading role in one of the world’s most innovative global programmes on fair

digital finance.

• Collaborate with a unique network of 200+ consumer organisations, financial services

regulators and leading global institutions in financial consumer protection.

• Shape and strengthen policy engagement that improves consumer protection across

•

digital financial systems.
Join a dynamic, mission-driven and globally respected team working at the intersection
of finance, technology and inclusion.

Key responsibilities

Strategy and Innovation

• Lead the development and delivery of our advocacy and regulatory engagement

strategy under the Fair Digital Finance Accelerator.

• Lead ongoing policy and regulatory mapping to identify emerging consumer protection
trends, gaps and reform opportunities, and partnership openings across countries and
regions, generating actionable insights and opportunities for Consumers International
Members and partners.

• Shape, oversee and deliver a programme of Policy Impact Forums and other regulator

engagement mechanisms, ensuring they deliver meaningful outcomes.

• Contribute to broader strategy on digital finance and consumer protection, ensuring

alignment with global initiatives and stakeholders.

Advocacy and Policy Engagement

• Lead engagement with regulators, policymakers and other decision-makers to advance

consumer protection reforms.

• Support Consumers International Members to strengthen their advocacy strategies,
enabling them to engage effectively and independently with regulators and financial
services providers.

• Provide policy guidance and quality assurance for sub-grantee outputs, consultation

responses and policy recommendations.

• Coordinate cross-country advocacy moments and campaigns that elevate consumer

perspectives at national and global levels.

Network Building and Stakeholder Collaboration

• Build and sustain strategic relationships with regulators, policymakers, consumer

associations and funding partners.

• Facilitate cross-learning between Consumers International Members, regulators and

financial services providers to embed consumer voice in policy dialogue.

• Represent Consumers International in international working groups, coalitions, and

events, positioning the organisation as a trusted partner.

• Promote a collaborative, networked model of advocacy, connecting Members, experts

and ecosystem partners to influence collectively.

Programme Delivery and Learning

• Manage planning and delivery of advocacy-related workstreams within the Fair Digital

Finance Accelerator.

• Track and report policy influence outcomes, including regulator engagements, reforms

and case studies.

• Contribute to research, case studies and communications materials that demonstrate

impact.

• Ensure compliance with donor guidelines, especially around government engagement

and advocacy.

Organisational Development and Leadership

• Work closely with the Director, Fair Digital Finance, to develop new funding proposals

and strengthen Consumers International’s positioning in digital finance.

• Contribute to our organisational learning on effective advocacy and coalition-building.

• Act as a senior representative of the organisation in high-level engagements,

embodying values of independence, fairness, inclusivity and impact.

This is a description of the job as it is presently constituted. It is the practice of
Consumers International to review job descriptions from time to time and to update them
to ensure they relate to the job as then being performed, or to incorporate whatever
changes are being proposed. This will be conducted in consultation with you. It is the
organisation’s aim to reach agreement on changes, but if agreement is not possible,
Consumers International reserves the right to insist on changes to your job description,
after consultation with you.

Consumers International is an equal opportunities employer with a policy to ensure that
no job applicant or employee should receive less favourable treatment on any grounds not
relevant to good employment practice.

PERSON
SPECIFICATION
Skills and Experience

• Proven experience in advocacy, government relations or public policy (ideally in

financial regulation, consumer protection or digital policy).

• Demonstrated ability to influence regulatory or policy change in partnership with civil

society or multistakeholder coalitions.

• Strong understanding of regulatory processes in low- and middle-income contexts

and familiarity with digital finance ecosystems.

• Excellent relationship-building and networking skills, with experience facilitating

collaboration across diverse stakeholders.

• Outstanding communication, negotiation and presentation skills.

• Strategic thinker able to translate insight into action.

• Experience working with grant-funded programmes and managing complex

workstreams.

TERMS OF APPOINTMENT

Job title:

Located:

Advocacy and Regulatory Engagement Lead

Remote

Reports to:

Director, Fair Digital Finance

Contract:

Full-time, fixed term (3 years)

Salary:

Benefits

Up to £45,000 per annum

• Consumers International employee benefits

offered will be in line with the statutory
requirements in effect for the regional location
that the applicant resides in.

• We offer co-working spaces (up to 2 days at Regus
offices) and an allowance for the pension scheme
if the individual is hired through Globalization
Partners, our International recruitment partner.

• Holiday entitlement will be specific to each

location and will be dependent on the public
holidays available in the location.

HOW TO APPLY

If you would like to apply, please send the following:
• An up-to-date CV

• A Supporting Statement (no more than 2 x A4 pages) outlining  how your skills and
experience relate to the criteria detailed in the person specification of the job
description.

Please submit your completed application to hannah.whittington@harrishill.co.uk  by 9am,
Friday 7th November 2025

Interviews will then take place after this date.
Should you be invited to interview, please let us know if you require any reasonable
adjustments so we can support you through the process.

SPECIALISMS

chief executives & directors • data management • fundraising • finance

human resources • marketing, pr & digital • operations, admin & support

policy, advocacy & campaigns • projects & programmes • temporary & interim

020 7820 7300

info@harrishill.co.uk

www.harrishill.co.uk