Library Assistant

The Library Services team is central to the student experience here at Cardiff Met. Our innovative Workshop program, tying Academic and Library skills to the academic journey, creates a supportive and complementary network of self-directed learning for students.

Customer support is a key element to the Library Service – ensuring all our students and staff get the help and support they need through a new Student Information Point. You will work alongside colleagues from other departments on a single point of contact desk. Away from the desk you will work a variety of tasks and projects which could include collection management, communications, user feedback or general library administration.

You’ll support by

• Upholding customer service excellence through proactive maintenance and development of the Library environment, services, collections and team, with adherence to risk management and health and safety standards.
• Ensuring a professional, timely and customer-focused response to enquiries received, answering and referring these to other departments as necessary.
• Resolving problems and make sound decisions to ensure the effective delivery of services within your own level of responsibility, referring more serious matters as appropriate.
• Assisting in delivering and promoting Library Services across the University and providing a quality customer focused service for the benefit of all our users.

This role offers 22.2 hours per week which will include working Mondays, Tuesdays, and one additional day in the week.

What you’ll bring 

• Knowledge of Library services within an HE, public or commercial setting.
• Understanding of the application of ICT in higher education inclusive of library management systems, discovery services and other learning technologies.
• Sound inter-personal skills, possessing a courteous and helpful approach.
• Excellent communication skills with students, staff or in a customer service setting.
• Ability to perform well working in a team.
• Excellent time-management skills, with the ability to manage multiple tasks and, where necessary, projects.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Jenny Jones on jmjones@cardiffmet.ac.uk.

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Further details:    Job Description Swydd Ddisgrifiad

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.