Vacancy at The Mary Stevens Hospice

Operations & Facilities Manager

Salary £ 45,000 per annum

The Mary Stevens Hospice, 221 Hagley Road, Stourbridge

Details

Responsible for:

The Operations & Facilities Manager will lead the day-to-day operational management of the hospice’s Hagley Road premises, ensuring the safe, efficient, and compliant running of the site to support exceptional care, ensuring compliance with all relevant legislation, regulatory standards, and Care Quality Commission (CQC) requirements. 

Health, Safety & Compliance

• Serve as the Health & Safety Lead for the site, ensuring compliance with all statutory, policy, and guidance.
• Chair monthly Health & Safety meetings
• Conduct risk assessments, audits, and COSHH reviews; monitor performance against national standards and implement corrective actions.
• Ensure the hospice is compliant with facilities management audits and COSHH reviews.
• Stay informed on Health & Safety Executive (HSE) updates and ensure hospice policies reflect current best practice.

Estates and Facilities Management

• Manage and maintain all hospice buildings, grounds, and infrastructure to ensure they remain safe, functional, and welcoming.
• Oversee internal and external Planned Preventative Maintenance (PPM) schedules, ensuring timely reporting and regular updates.
• Implement and monitor the MSH Asset Management Plan, ensuring assets are logged, maintained, and renewed in line with operational priorities.
• Regularly inspect hospice structures, grounds, and gardens to assess repair or refurbishment needs and ensure maintenance standards are met.
• Produce an annual, costed maintenance plan, prioritising works to maintain buildings that are fit for purpose.
• Maintain the hospice grounds and gardens to consistently high standards through the effective use of staff, bank workers, contractors, and volunteers.
• Monitor contractor work quality (including cleaning, waste management, grounds and tree maintenance).
• Implement improvements to site safety, security, and sustainability in line with the hospice’s environmental strategy.
• Oversea structural hospice projects.

Finance, Procurement & Reporting

• Ensure ethical, sustainable, and cost-effective procurement practices that support environmental objectives.
• Review contracts, utilities, and third-party services to ensure best value for money.
• Provide regular performance, audit, and compliance reports to the Finance Director and Senior Leadership Team.
• Input into departmental budget planning and effectively manage budget.

Line Management

• Oversee the Estates & Facilities admin support and stewards and provide effective leadership for all direct reports, including recruitment, and following hospice HR policies and procedures.
• Provide line management support to the Head Chef and Head Housekeeper.
• Support the wellbeing, professional development, and engagement of all team members, including volunteers and bank staff.
• Ensure collaborative working across teams to deliver efficient operational support.

Note: This job description is not exhaustive. The post holder may be required to carry out additional responsibilities in line with the evolving needs of the hospice. Flexibility and commitment to the hospice’s ethos and values of Care, Compassion and Kindness are essential.

5 GCSEs at grade C or above or equivalent

IOSHH qualification

M&E Qualification

BIFM (or equivalent) Diploma in Facilities Management/H&S

ILM (or equivalent) certificate in management or equivalent level of knowledge and experience

NEBOSH qualification

3 years experience in management of hard and soft FM services

Proven experience of leading a team

Experience of contract tender and selection process

Experience of procurement and budget management Experience of report writing and presentation

Experience of project management

Experience of working in a healthcare environment

Understanding of Estates Legislation and the ability to keep up to date, and react to changes

Understanding of HSE compliance and implementation in the workplace

Understanding of audit, evaluation and monitoring processes

Good written and verbal communication skills including presentation and teaching skills

IT literate and ability to use full Microsoft Office Suite

Good understanding of GDPR and Data Protection

Hands on Trade / Skills(s) qualification

Ability to work independently and as member of the team Ability to plan workload of self and others

Approachable and adaptable with a flexible approach to work Ability to motivate self and others at work

Prepared to undertake own training and development necessary for the role

Driving licence and access to own vehicle

Benefits

Enhanced Holiday Entitlement
Enhanced Sick Pay Entitlement
Employee Assistance Programme
Blue Light Card Discounts
Free on-site parking
Supporting the local community

Notes

We value diversity and are dedicated to creating an inclusive environment for all employees. If you require any adjustments or support during the recruitment process, please let us know – we’re happy to help. Please email recruitment@marystevenshospice.co.uk