Picturehouse Senior Membership Manager

Picturehouse

London

Salary: £40,000 to 48,000

Picturehouse is seeking a Senior Membership Manager to be the driving force behind their Membership programme – shaping, growing, and evolving it to deliver exceptional value for their members while championing community, creativity, and loyalty.

Picturehouse is seeking a Senior Membership Manager to be the driving force behind their Membership programme – shaping, growing, and evolving it to deliver exceptional value for their members while championing community, creativity, and loyalty.

Your work will ensure Picturehouse Membership is more than just a card; it’s a gateway to premium hospitality, cultural enrichment, and a vibrant community of film lovers. If you’re passionate about building connections and creating experiences that truly matter, this role is for you.

Role details

• Permanent
• Full-time
• For more details and to apply, visit the Picturehouse/Cineworld job portal.

Role responsibilities

• You will lead the development and execution of the membership strategy, driving growth and retention while achieving annual targets.
• You will design and deliver engaging experiences for members, including national activities, events, VIP and festival passes, promotions, rewards, and seasonal gifting initiatives.
• You will work closely with cinema teams to provide training and support, while gathering insights through research, surveys, and journey mapping to improve the member experience.
• You will manage the membership CRM, track performance, provide analysis, and collaborate with the Marketing team on loyalty and retention initiatives.
• You will build partnerships at both local and national levels, monitor competitors, and ensure the membership offer remains innovative and community-focused.

Person specifications

• You are a strategic and results-oriented professional with experience leading membership, loyalty, or audience engagement programmes, delivering on targets, and using data and insights to inform decisions.
• You have a strong customer focus and are passionate about creating inclusive, culturally enriching, and engaging experiences for members through events, campaigns, and benefits.
• You are collaborative and highly organised, skilled at managing projects, building relationships with cinema teams, partners, and stakeholders, and coordinating cross-department initiatives effectively.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them athttps://careers.cineworld.co.uk/about-us

How to apply

Please apply with your CV directly through the Picturehouse/Cineworld jobs portal..

A cover letter is not necessary but could be beneficial depending on the level of detail within your CV. Applications will initially be assessed via the essential criteria listed in the “about you” section so please ensure any documents attached clearly list your experience against these.

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The closing date for this position is 24/11/2025 at 23:59