NORTH EAST LINCS WOMEN’S AID JOB DESCRIPTION – Volunteer Co-Ordinator RESPONSIBLE TO: SALARY: DAYS / TIMES: WORK BASE: Head of Operations; Chief Officer £12.92 per hour 16hrs – days & times to be discussed Town Centre As this position will include a base in our ‘women only’ spaces (inc Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) Purpose of Post: The purpose of this role is to support the volunteer programmes within our domestic abuse support services only – Refuge, DA Hub and Women’s Centre (not retail) MAIN DUTIES • • • • • • • • • • • • • • • • • • • • • • To manage, supervise and support a team of approximately 20 volunteers, who assist and help our support teams and projects To promote and encourage volunteer engagement To recruiting and train volunteers in a variety of settings and buildings To co-ordinate our reception areas and ensure all visitors and clients feel welcomed and supported (for some clients this is their first-time getting help or support) To manage relationships between volunteers, staff and clients To plan and lead volunteer meetings To manage rotas including holiday, sickness, absence etc. To plan, organise and deliver volunteer training when required (with other staff members) To monitor and evaluate the volunteer programme, assessing the projects progress and goals, recording statistics and outcomes, as requested To work with the CEO to develop any new policies, procedures and risk assessments as necessary To oversee task descriptions, volunteer agreements and personnel files for each volunteer To ensure excellent communications between volunteers and also between volunteers and other staff and projects – ensuring all projects and staff recognise and respect the role of volunteers within the organisation To represent and be a voice for the volunteer team To have a high level of awareness of our mission and knowledge of how we use volunteers across the organisation To be involved in any volunteer events and/or activities To maintain volunteer information, files and databases electronically as required To stay up to date with any volunteering guidance and/or legislation as required – ensuring we are operating legally and that any new information is reflected in working practices To offer a calm and professional approach to supporting volunteers, undertaking support for any situations of conflict To encourage volunteer involvement and feedback in developing services To assist with providing cover for volunteers in an emergency To establish safety and carry out any risk assessments and health & safety checks when necessary To support the volunteer in exploring opportunities, identifying and encouraging aspirations and developing these into meaningful future plans and goals, when appropriate To work within a framework of safeguarding under Women’s Aid NEL and local authority guidance • • When requested, to prepare and undertake project reports and feedback on success GENERAL RESPONSIBILITIES • To work as a team member under the guidance and management of the Head of Operations. • To participate in fundraising activities on behalf of Women’s Aid • To work alone and on own initiative with due regard to our lone working procedures • To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly • To discuss any training personally identified in supervisions • To attend team meetings, external meetings and Trustee meetings as requested • To draw to the attention of the Support Manager any issues which may impact on clients or Women's Aid • To be familiar with all policies of Women’s Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times • To work at all times in accordance with the confidentiality policy of Women's Aid. • To comply with data protection legislation; ensuring information sharing procedures are adhered to at all times • To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti- discriminatory practice • To work in a safe and responsible way ensuring that health & safety practices are followed and that you do not endanger yourself, your colleagues or service users • To work in accordance with staff values and ethos as described in our staff agreement • To constantly raise an awareness of domestic abuse locally • To assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Head of Services or CEO • To carry out any other duties commensurate with the level of this post PERSON SPECIFICATION GROUPWORK SUPPORT WORKER QUALIFICATIONS Any recognised professional qualifications EXPERIENCE OF; Managing or supporting volunteers Recruiting and training staff or volunteers Organising, planning and evaluating projects Working to performance indicators and standards Report writing and presentations KNOWLEDGE OF The impact of domestic abuse on everyone Education/training and employment opportunities Safeguarding practices SKILLS Excellent communication and organisational skills Computer skills (file management is undertaken electronically) Ability to cope with crisis management, conflict and deadlines Ability to support and encourage progression GENERAL To foster a tolerant, supportive and empathic approach to volunteers, with an ability to build rapport quickly To ensure a positive image of the organisation through personal behaviour and appearance Demonstrate a high level of motivation ESSENTIAL DESIRABLE * * * * * * * * * * * * * * * * Nov 25