Service Administrator - Digital Admin Officer - BARNARDO'S

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Service Administrator - Digital Admin Officer

BARNARDO'S

25,401 - 27,351 per year

Barnardo's hub/office or home address

Full-time

1st December 2025

Rôl Swyddog Gweinyddol Digidol– Gradd 4 (Cymraeg yn Hanfodol)

Gwasanaeth: Gofod Rhithiol Teulu (GRT)

Lleoliad: Cymru (gweithio hybrid/hyblyg)Contract: Cyfnod penodol: Oriau: 21.75 Bydd y swydd am gyfnod penodedig hyd at Fawrth 31, 2027 i gychwyn, gyda'r posibiliad o estyniad yn ddibynnol ar gyllid.Dyddiad y cyfweliad: I'w gadarnhau

Yn adrodd i: Rheolaeth matrics. (Gan yr Arweinydd Seilwaith a'r Arweinydd Ymgysylltu a Chyflawni)

Newid plentyndod. Newid bywydau.

Yn Barnardo's, rydyn ni'n credu y dylai pob plentyn deimlo'n ddiogel, yn hapus, yn iach ac yn obeithiol. Rydyn ni'n lansio gwasanaeth newydd sbon ledled Cymru, sef Gofod Rhithiol Teulu (GRT Cymru), gwasanaeth digidol cwbl ddwyieithog sy'n cael ei greu i gael gwared ar rwystrau cod post er mwyn i deuluoedd allu cael gafael ar gymorth unrhyw bryd, yn unrhyw le. Gyda chefnogaeth hael Sefydliad Moondance, bydd y rhaglen arloesol hon yn gweithio ar draws pob un o'r 22 awdurdod lleol yng Nghymru a'i nod yw ymgysylltu â degau o filoedd o deuluoedd drwy fodel haenog o adnoddau cyffredinol, gweithdai grŵp a chymorth 1:1 wedi'i deilwra.

Y swydd

Fel ein Gweinyddwr Gwasanaeth, byddwch yn allweddol i sicrhau bod ein gwasanaeth yn ddwyieithog drwy gadw ein cynnwys gwe yn gywir ac yn hygyrch, cydlynu ymgyrchoedd digidol, rheoli archebion, a chynhyrchu diweddariadau perfformiad clir er mwyn i ni allu dysgu'n gyflym ac ehangu ar yr hyn sy'n gweithio. Byddwch yn cefnogi ein hwyluswyr i ddarparu gweithdai ar-lein a rhaglenni sy'n seiliedig ar dystiolaeth fel Cygnet, gan weithio'n agos gyda chydweithwyr ar draws Barnardo's a phartneriaid yng Nghymru.

Beth fyddwch chi'n ei wneud

Ø Cadw cynnwys yn ffres (Cymraeg a Saesneg):diweddaru tudalennau, asedau ac adnoddau; sicrhau hygyrchedd a chysondeb ar draws GRT Cymru.
Ø Cynnal Archebu Didrafferth:cynnal y daith archebu ar-lein a'r amserlenni er mwyn i deuluoedd allu dod o hyd i sesiynau ac ymuno â nhw'n rhwydd.
Ø Cefnogi ymgyrchoedd:cydlynu gweithgarwch e-bost a chymdeithasol; paratoi delweddau/copïau; casglu cymeradwyaethau a chyhoeddi diweddariadau.
Ø Dangos ein heffaith:llunio adroddiadau cryno gan ddefnyddio offer dadansoddi ac adborth (e.e. Google Analytics, Hotjar, Power BI) i olrhain cyrhaeddiad, tegwch a chanlyniadau.
Ø Hyrwyddo ansawdd:prawf ddarllen, trefnu cyfieithiadau, a sicrhau ansawdd deunyddiau dwyieithog.
Ø Galluogi cyflawni:darparu gwaith gweinyddol taclus ac amserol, nodiadau, tracwyr, cofnodion, rheoli ffeiliau a chysylltu â chyflenwyr.
Ø Cydgynhyrchu a gwella:helpu i gasglu adborth a gwybodaeth gan deuluoedd i fireinio teithiau a chynnwys yn barhaus.

Y Prif Gyfrifoldebau:

Cynnwys y Wefan, Marchnata Digidol a'r cyfryngau cymdeithasol gyda chyfrifoldeb arweiniol dros eu cymhwyso yng nghyd-destun Cymru:

Ø Gweithio gydag aelodau'r tîm i gefnogi prosiectau digidol/marchnata, cyfryngau cymdeithasol neu ymgyrchoedd hysbysebu, drwy ganfod, trefnu a chydlynu cynnwys dwyieithog.
Ø Gweithio gyda'r tîm Cyfryngau Cymdeithasol i drafod gweithgarwch ar y cyfryngau cymdeithasol. Gallai gynnwys hysbysebu ar lwyfannau yn ôl yr angen (darperir hyfforddiant)
Ø Gweithio gyda'r tîm Digidol a thimau ehangach i sicrhau ansawdd cynnwys yn Gymraeg ac yn Saesneg.
Ø Cefnogi'r tîm drwy greu a dosbarthu adroddiadau ymgyrchu a gwybodaeth allweddol.
Ø Rheoli system archebu GRT Cymru a sicrhau bod cynnig Cymraeg gweithredol ar gael.
Ø Cefnogi'r tîm drwy weithio gyda chydweithwyr i ddatblygu negeseuon ac amserlennu cynnwys ar gyfer ymgyrchoedd.
Ø Unrhyw gyfrifoldebau eraill yn ôl cyfarwyddyd yr Arweinydd Seilwaith a'r Arweinydd Ymgysylltu a Chyflawni

Amdanoch chi

Yr Iaith Gymraeg: Cymraeg a Saesneg rhugl ar lafar ac yn ysgrifenedig.
Hyderus yn ddigidol:yn gyfforddus gyda CMS, e-bost/offer cymdeithasol a golygu delweddau/dogfennau sylfaenol; yn awyddus i ddysgu systemau newydd.
Trefnus a rhagweithiol:gallu blaenoriaethu, cadw at derfynau amser a chadw cofnodion manwl mewn prosiect sy'n symud yn gyflym.
Gallu cyfathrebu'n glir:sgiliau ysgrifennu, prawf ddarllen a chyflwyno cryf; gallu troi data yn grynodebau syml.
Yn cael eich arwain gan werthoedd ac yn canolbwyntio ar bobl:cydweithredol, parchus ac yn canolbwyntio ar atebion; wedi ymrwymo i gydraddoldeb, amrywiaeth a chynhwysiant (EDI) a diogelu.Dymunol:profiad o gefnogi rhaglenni ar-lein, adroddiadau dadansoddeg syml, neu weithio gyda chyflenwyr.

Pam Barnardo's

Gweithio hyblyg, hybrid a pholisïau sy'n ystyriol o deuluoedd
Gwyliau blynyddol hael yn ogystal â gwyliau banc, yn cynyddu gyda gwasanaeth
Lles a datblygiad: Rhaglen Cymorth i Weithwyr (EAP) a llwybrau dysgu
Pensiwn a mynediad at lwyfan buddion Barnardo's
Y cyfle i helpu i greu gwasanaeth trawsnewidiol, cwbl ddwyieithog i deuluoedd ledled Cymru.

Diogelu a chynhwysiant

Rydym wedi ymrwymo i ddiogelu ac i gydraddoldeb, amrywiaeth a chynhwysiant. Bydd archwiliadau cyn cyflogi yn ofynnol.

I gael rhagor o wybodaeth neu sgwrs wybodaeth, cysylltwch ag Emma Williams ar 07917584872.

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Digital Admin Officer Role – Grade 4 (Welsh Essential)

Service: Virtual Family Space Cymru (VFS) – Gofod Rhithiol Teulu (GRT)

Location: Cymru (hybrid/flexible working)Contract: Fixed term Hours: 21.75 The post is initially fixed term until March 31^st 2027, with the possibility of extension dependant on funding.

Interview date: TBC

Reporting to: Matrix managed. (By Infrastructure Lead and Engagement & Delivery Lead)

Please note: This is a post where the ability to speak and write in welsh is essential

Changing childhoods. Changing lives.

At Barnardo's, we believe every child should feel safe, happy, healthy and hopeful. We're launching a brand-new, Wales-wide Virtual Family Space (VFS Cymru), a fully bilingual digital service created to remove postcode barriers so families can access support anytime, anywhere. Generously supported by the Moondance Foundation, this innovative programme will work across all 22 Welsh local authorities and aims to engage tens of thousands of families through a tiered model of universal resources, group workshops and tailored 1:1 help.

The role

As our Service Administration, you'll be instrumental in ensuring our service is bilingual by keeping our web content accurate and accessible, coordinate digital campaigns, managing bookings, and produce clear performance updates so we can learn fast and scale what works. You'll support our facilitators to deliver online workshops and evidence-based programmes such as Cygnet, working closely with colleagues across Barnardo's and partners in Wales.

What you'll do

Ø Keep content fresh (Welsh & English):update pages, assets and resources; ensure accessibility and consistency across VFS Cymru.
Ø Run smooth bookings:maintain the online booking journey and schedules so families can easily find and join sessions.
Ø Support campaigns:coordinate email and social activity; prepare visuals/copy; gather approvals and publish updates.
Ø Show our impact:compile concise reports using analytics and feedback tools (e.g. Google Analytics, Hotjar, Power BI) to track reach, equity and outcomes.
Ø Champion quality:proofread, arrange translations, and quality-assure bilingual materials.
Ø Enable delivery:provide tidy, timely admin, notes, trackers, minutes, file management and liaise with suppliers.
Ø Co-produce and improve: help gather family feedback and insights to refine journeys and content continuously.

Key Responsibilities:

Website Content, Digital Marketing & social media with lead responsibility for the Welsh context and application:

Ø Work with team members to support digital projects/marketing, social media or advertising campaigns, by sourcing, organising and coordinating bilingual content.
Ø Work with Social media team to discuss social media activity. Could involve advertising on platforms as required (training will be provided)
Ø Work with the Digital team and wider teams to ensure content is quality assured in English and Welsh.
Ø Support the team by creating and circulating campaign reports and key information.
Ø Manage the VFS Cymru booking system and ensuring there is an active Welsh offer.
Ø Support the team by working with colleagues to develop messages and schedule content for campaigns.
Ø Any other responsibilities as directed by the Infrastructure Lead and Engagement & Delivery Lead

About you

Welsh language:fluent written and spokenWelsh and English (essential).
Digitally confident:comfortable with CMS, email/social tools and basic image/doc editing; keen to learn new systems.
Organised & proactive:able to prioritise, meet deadlines and keep meticulous records in a fast-moving project.
Clear communicator:strong writing, proofreading and presentation skills; able to turn data into simple summaries.
Values-led & people-centred:collaborative, respectful and solution-focused; committed to EDI and safeguarding.Desirable:experience supporting online programmes, simple analytics reporting, or working with suppliers.

Why Barnardo's

Flexible, hybrid working and family-friendly policies
Generous annual leave plus bank holidays, rising with service
Wellbeing & development: EAP and learning pathways
Pension and access to Barnardo's benefits platform
The chance to help build a transformative, fully bilingual service for families across Wales.

Safeguarding & inclusion

We're committed to safeguarding and to equality, diversity and inclusion. Pre-employment checks will be required.

For more information or an information chat please contact Emma Williams on 07917584872.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application.

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Reference number:22050
Job Title:Service Administrator - Digital Admin Officer
Location:Workplace offer: Hybrid working, Barnardo's hub/office or home address
Contract type:Fixed term
End date:31.03.2027
Hours:21.75
Salary:£25,401.00 - £27,351.00 FTE
Closing Date:1 December 2025
Interview Date:To be confirmed

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