Guest Experience Team
Job Description
Role: Guest Experience Team
Salary: £15.45 per hour
Hours: To be available to work the majority of home matchdays for the reminder of the 2025/26 season. Average 4 hours per shift
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 24th November 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Be a part of enhancing matchdays - create memorable moments for members and guests!
As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will provide a warm welcome to our members, sponsor and guest upon arrival, and ensure they are directed to the correct area. You will engage with our members to enhance their experience, supporting with any requests and inquiries.
We are looking for candidates who are able to work the majority of matchdays, so you will need to be flexible to be able to work evenings and weekends.
To find out more about this role, click here to read the job description
About you
You should be an excellent communicator, comfortable starting conversations with guests - whether that means offering a warm greeting or engaging in a longer discussion. Prior experience in customer service is required, along with the ability to consistently show professionalism in all interactions. We are looking for someone who will bring passion, positivity, and warmth, to ensure every matchday is one to remember.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
🔵 Treat People Well
⚪ Exceed Expectations
🔵 Aim High. Never Give Up
⚪ Act with Integrity
🔵 Make it Special
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Job Details
- Job Family
- American Express Stadium
- Pay Type
- Hourly