Programme Commu- nications Manager • You will champion customer experience with relevant colleagues across teams in the organisation. • Lead on the internal communications within the directorate You’ll take ownership for: • The design and implementation of mass communica- tions to programme members, including (but not limited to) bulletins, handbooks, and programme guides. . • Ensuring relevant colleagues are consulted and input into these communications. • Analysing the impact of in-programme communications and seek to continuously improve the work of your team where necessary, enhancing customer experience. • Internal directorate communications and SharePoint site 1 Teach First is a charity that believes education is the most powerful tool to help a child fulfil their potential. We find and train teachers to work in the schools that need them most, we equip school leaders with evidence-led training, we support local teacher training providers, and we plug education leaders into supportive professional networks. We are a community, working within the classroom and beyond, to bring an end to educational inequality. Because a child's future shouldn't depend on their postcode. The role The rundown: The Programme Communications team will own the development and quality of; all key pro- gramme documentation, in-programme communications, directorate communications and lead the internal Share- Point site. Working as part of this team in the Transforma- tional Programmes directorate, you will work to ensure that Teach First programme members and internal colleagues receive appealing and timely communications, keeping them engaged, and well informed. The detail: day-to-day work • Leading the development and implementation of in- programme communications plans across programmes. • Working with colleagues across teams to ensure communication plans are appropriate and support achieving programme impact aims. • Managing colleagues to deliver the communications plan to a high standard. More info on how the role fits in with the rest of the team and charity: You’ll report to: Head of Resource and Events This position is a level 3 role. Take a look at our role levels and where you’ll fit in. About you The Essentials: make sure you demonstrate these in your application. Even if you think you don't quite tick all the boxes we want to hear from you. • You’ll have a proven track record of successfully planning and delivering large scale and sustained communications, and can demonstrate strong project planning capability. • You will be able to demonstrate experience of managing, monitoring and developing the implementa- tion of multiple audience-driven communication plans. • You will have team management experience • You’ll have strong relationship building skills, to influence stakeholders at all levels and build bridges between different stakeholder groups. • You will have experience of using Salesforce Market- ing Cloud, or an equivalent platform, to manage and send email campaigns. • You will have experience of managing SharePoint or other similar platforms to support efficient file manage- ment systems • You should have a commitment to and knowledge of advancing diversity and inclusion. The nice to haves: we want to hear from you even if you can’t demonstrate these yet. We’re looking for potential, so tell us about what you can bring to the role. • You’ll have experience in the education sector The main responsibilities of this role are described here. As our needs as a charity change, we may need to make reasonable changes from time to time. We succeed when we work together. Here’s who you’ll be working with regularly: • Colleagues within Resource and Events Team • Delivery • Heads of Programme • Implementation Design Managers • Events • Educational Partnerships More about working for us There’s lots of great stuff about working here. For full details pop over to our webpages. Our culture: We live by our principles. They underpin our culture and identity. And inform everything we do. Find our more about our cultural principles Diversity and inclusion: We want to be a place where everyone can perform, learn and contribute with the confidence to be themselves. We particularly welcome applications from candidates who are disabled; Black, Asian or Minority Ethnic; Lesbian, Gay, Bi, Trans including non-binary, and related communities; and candidates whose socio-economic background reflects that of the pupils we work with. We’re committed to better representing the communities we serve. Find out more about what we’re doing to improve our diversity and inclusion. This role is suitable for agile and flexible working Our agile way of working gives you flexibility. Need to start late, finish early or fancy a change of scenery? That’s fine, our Agile Working policy focuses on what you achieve, not presenteeism. If you need a set and regular working pattern to support your life have a chat with us about flexible working options. Over 100 of us already have a flexible working agreement, with more than 70 different working patterns in place. We’re ready to hear your request. Find out more via our flexible working policy on our webpages. Our benefits: Our mission is critical and the work’s important, but so’s your life. We’ve put together a benefits package that means you can live and work well. Find out more on our Working at Teach First webpages. Registered charity no 1098294 3