Location:E1 and SE1  (across London - Zone 1 - 6)Responsible To:Head of HRHours/Salary:Full time Monday - Wednesday 8.00 - 16.30 Thursday - 8.00 - 18.00 Friday - 8.00 - 16.00  From £40,000 - £47,000 FTE per annumWe Are Hiring HR OFFICERRole Summary:The HR Officer supports the delivery of a high-quality, responsive, and compliant HR service across The Complete Works(TCW). They are responsible for day-to-day HR operations, including recruitment, induction, record management,safeguarding compliance, absence tracking, and staff support. This role is essential to ensuring smooth and legallycompliant HR processes that support staff wellbeing and organisational effectiveness. They will uphold and promote TCW’smission and values through effective people practices.Responsibilities:Facilitate effective employee relations across the schoolSupport the Head of HR with maintaining effective employee relations across the company Coach, educate, advise and support Line Managers in employee relations cases and people management mattersLead on employee investigations and instruct managers to lead where necessaryCreate and deliver staff management and improvement plansCoordinate the recruitment and induction of new staffCoordinate the comprehensive recruitment process, including advertising roles, liaising with candidates, schedulinginterviews, and completing pre-employment checksConduct interviews as part of a panelManage the induction of new staff by liaising with the Teaching and Learning team, IT and Safeguarding departments toensure all documentation, access, and equipment are in place.Log the successful completion of induction training for new teachers and issue certificatesNotify Finance when staff complete training and issue post-induction contractsUpdate staff and trustee information on the MIS, including start dates and leaversIssue identity badges and allocate work emailsKeep accurate records of all staff informationMaintain staff and trustee records, including digital folders, contact details, contracts, and DBS status.Liaise with the Head of HR about missing documentation, reference concerns or DBS disclosuresUpdate start and end dates and remove leavers on the management information systemEnsure full contracts are returned and correctly filedTrack the completion of staff induction and issue new teacher training certificates.Send all new staff Safeguarding training and inform the Designated Safeguarding Leads in the school of any current staffwho require updated training. Monitor and update the Single Central Record in accordance with safeguarding and Ofsted requirements. The Complete Worksjobs@tcw.org.ukwww.tcw.org.ukStaff Support and WellbeingBe a first point of contact for staff HR queries and provide clear, compassionate guidance.Coordinate the delivery of return to work meetings by line managers following staff absence.Signpost staff to appropriate internal or external support for wellbeing and mental health.Work with the Head of HR and Wellbeing Team to monitor and promote a positive working environment.Absence and AttendanceTrack and record staff absences, annual leave, and time off requests.Update attendance records in our management information system, Ariel.Lead on staff leave request meetings with the Headteachers and Directors.Lead on emergency leave requests, ensuring communication with the school cover teams.Provide data to Line Managers and the Head of HR on absence trends for follow-up.Respond to leave requests in a timely mannerLiaise with the Cover Department regarding leave and absenceIssue attendance data reminders to staffPerformance and ComplianceSupport the coordination of appraisals and professional development documentation.Lead the scheduling and coordination of management coaches, ensuring timely access for staff.Monitor CPD completion and Central Office training, track probation reviews, and support Line Managers in staffdevelopment processes.Assist in gathering and logging performance or conduct-related concerns for investigation.Administration and HR Communication Issue employment letters, contracts, and documentation.Notify relevant teams (e.g. Finance, IT, Facilities) of new starters, leavers or changes to contracts.Ensure all staff records and communications are confidential and comply with data protection laws.Be a part of the Central Team Promote TCW’s ethos and values in all workCreate, develop and maintain HR policies and proceduresWrite half-termly departmental review reports for the Executive HeadteacherLead or support staff investigations and hearings when requiredProvide flexible cover and support within the charity as neededLead or contribute to training for staff as requiredAttend relevant meetings and training sessionsComplete DSL-approved safeguarding training and follow all safeguarding policies and proceduresCarry out general administrative tasks as required by the role The Complete Worksjobs@tcw.org.ukwww.tcw.org.ukQualifications and MembershipsDegree-level education (or equivalent experience)CIPD Level 5 qualification (or currently working towards)GCSEs in English and Maths (Grade C/4 or above) or equivalentExperience:Demonstrable experience working in a busy HR environment, ideally across thefull employee lifecycleExperience supporting or leading on employee relations caseworkExperience coordinating recruitment, onboarding, and induction processesExperience of maintaining accurate and confidential HR records and managingdata securelyExperience interpreting and applying HR policies and proceduresSkills & Knowledge:Good knowledge of employment law and HR best practiceAbility to coach and advise line managers in a confident, supportive, andsolutions-focused mannerExcellent verbal and written communication skillsStrong administrative and organisational skills with meticulous attention todetailProficient in Google SuiteThe ability to learn and regularly use Management Information Systems (MIS)Ability to manage conflicting priorities, meet tight deadlines, and remain calmunder pressureStrong understanding of safeguarding responsibilities and confidentialityPersonal Attributes:Approachable, empathetic, and discreet in handling sensitive situationsProactive, self-motivated and a collaborative team playerStrong commitment to staff wellbeing and inclusive and contributing to asupportive workplace cultureResilient and adaptable to change in a fast-paced, growing organisationA genuine interest in education and the mission of TCWThe job description is not an exhaustive list and there may be times when the ChiefExecutive Officer or Headteacher will require certain tasks to be undertaken thatmay not be listed here. These will always fall within the policies and procedures ofTCW and within the remit of what may be expected in your role. There will alwaysbe a discussion between all parties on whether the successful candidate feels theycan manage these extra tasks.Desirable:Full membership of the CIPDExperience working within aschool, alternative provision,or charitable/educationalsettingExperience updating andmanaging a Single CentralRecord (SCR)Experience delivering HR-related training or briefingsto staffKnowledge of saferrecruitment practicesUnderstanding of GDPR anddata protection principles inan educational contextUnderstanding of inclusiverecruitment and EDI bestpracticesWillingness to developprofessionally through CPDand contribute to teamlearningPerson Specification:This is a salaried full time position. This role is only expected to work in the school during term time with the exception ofan additional 10 specified, out-of-term, office days (dates TBC in advance of the commencement of the school year orupon request). Official leave is 20 days per annum (to be taken out of school time) plus bank holidays, however the rest ofthe school holidays staff are only expected to work from home to the degree required to meet their duties though shouldbe contactable as required. This role may also be entitled to up to 5 days unpaid term-time leave per annum, to be taken inblocks of no more than 2 days at the discretion of the Executive Headteacher.The working hours are based on 08.00-16.30 with a 30-minute lunch break weekdays with some planning, preparation,reports, admin and meetings taking place outside of these hours. TCW reserves the right to hold meetings, social eventsand performances after these hours, which you would be expected to attend. This includes weekly Thursday trainingsessions, which finish at 6.00pm, the TCW showcase and the Student Awards event, which finish at 8.00pm. Dates areprovided at the beginning of every new academic year.Extra Information:The Complete Workswww.tcw.org.ukjobs@tcw.org.ukWe are committed to safeguarding and promoting the welfare of children, young people and adultsat risk. We expect all staff and volunteers to share this commitment.THE POST HOLDER WILL BE SUBJECT TO AN ENHANCED DISCLOSURE AND BARRING SERVICE (DBS) CHECKThis role will be directly managed by the Head of HR. Performance reviews will happen at least once a term. It is expectedthat all successful candidates will follow the policies and procedures of TCW at all times and conduct themselves in amanner that is deemed acceptable and appropriate by the CEO of TCW in accordance with the staff handbook.All teachers and members of management will be required to meet the Ofsted criteria of good and always aim foroutstanding as depicted in the Ofsted guidelines. Staff will be required to attend extra, unpaid training if they do not meetthe criteria for good.